We are currently experiencing higher call volumes than usual. We apologize for the longer waiting time for customer support. The answers to our most commonly asked questions can be found below, thank you for your patience.

Why is my debt in collection?

If your payment is not registered by the last reminder due date, the debt is transferred to debt collection.

Can I still pay Klarna directly?

Yes, you are welcome to pay either directly to Klarna or the collection agency. Your outstanding balance will be updated in any case.

To settle your balance through Klarna:

  1. Go to Payments
  2. Choose the purchase you would like to pay
  3. Tap Payment options and follow the instructions

Any questions regarding fees added for the collection of debt should be directed to the debt collection agency. You can find contact information for the collection agency printed on your debt collection letter.

Good to know: If a payment is late, you will not be able to continue using Klarna until you’ve paid off your debt. Late payments might also be reported to the credit bureaus.

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Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank, member FDIC. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2023 Klarna Inc. NMLS #1353190, 629 N. High Street, Third Floor, Columbus, OH 43215.