Sitemap.
Cookie Policy
Customer Service
How do I change the card for a purchase?
What is a One-time card and how does it work?
Does Klarna perform a credit check on me and will it affect my credit score?
How can I add, change or remove my card?
I haven’t received my order. Do I have to pay?
Why do I see two orders in the app when I only placed one?
What are 4 interest-free instalments from Klarna?
How do I close my Klarna account?
How do I change my billing address?
I can't log in, what can I do?
Can I pay in-store using Klarna?
How much am I eligible to spend?
What if I never use the One-time card and want to cancel it?
What happens if my purchase is for a different amount than the One-time card?
How can I change my email address?
What happens if I can’t pay on time?
Will I receive payment reminders?
My problem has been solved, what should I do?
Why was the investigation of my problem closed, even though my problem has not been solved yet?
What should I do if the store doesn’t respond?
My return hasn’t been registered, what should I do?
Can I change my return after it’s been reported?
What happens when I report a return?
There’s something wrong with my order. Do I have to pay?
Why did I receive a reminder after returning my order?
What’s the status of the investigation of my return?
How long does it take for my return to be registered?
Why was the investigation of my return closed, even though my return hasn't been registered yet?
My order was canceled. Why am I still being charged?
How can I make a formal complaint to Klarna?
When will my order be delivered?
Why was the One-time card purchase declined?
Why can't I pay with Klarna anymore?
My purchase was denied, why do I still have a transaction on my card?
How can I get approved to pay with Klarna?
Why wasn't my purchase approved with Klarna?
How long does it take for my problem to be solved?
What’s the status of the investigation into my problem?
What happens after I‘ve reported my problem?
Where can I find my payment plan?
How can I report a fraud attempt?
I don’t recognize a charge, what should I do?
How can I merge my Klarna accounts?
What is phishing and how can I identify it?
How can I protect myself against identity theft?
How can I request the deletion of my personal data?
Why do I need to verify my details when paying?
Does Klarna charge an annual fee?
Is there a late fee for 4 interest-free instalments?
Why did Klarna charge me twice?
I have a payment due, but get an error message when I try to pay, what can I do?
Business
How do I change my bank account details?
Why do I need a transfer agreement?
When will I receive my payouts?
What is AML and why do I need to complete this form?
What is a payment service provider (PSP)?
When will I be paid for an order?
How do I login to the Merchant Portal?
How do I add users in the Merchant Portal?
What can my team do in the Merchant Portal?
How do I add a logo to the customer invoices?
How do I change language in the Merchant Portal?
How do I register a returned order?
How can I see the order history?
How do I receive my log in details for the Merchant portal?
How do I add a user in the Merchant Portal?
How do I remove an order that’s been cancelled?
How do I remove an item from the customers’ order?
Where can I find the Klarna API-credentials?
What do I do when I can not deliver all the products to the customer in one go?
What does a captured order mean?
What is an app in the Merchant Portal?
Where can I access the settlement files?
What do the various order statuses mean?
How do I start selling with Klarna?
Is there a binding period for the agreement?
What are Klarna's payment options?
How do we reply when the customer asks about their remaining account balance?
How do I change a customer's billing address?
Why can't the customer complete their purchase?
What happens when the customer makes a return?
Can I remove a customer's late fee?
When is the customer refunded?
What languages are Klarnas agreements available in?
Are there any restrictions on what I can sell through Klarna?
How do I start selling to other countries?
In which countries can I use Klarna?
How do I become a customer with Klarna?
How does Klarna charge for its service?
How do I fix the error message "401 Unauthorised" in the checkout?
What needs to be done before I can start integrating with Klarna?
I have logged in to the Merchant Portal to integrate. How does it work?
What is the username and password that needs to be added to my platform?
How does the integration work?
How do I add the Klarna badge to my available payment options?
What does it mean that an order has expired?
Why did we receive an email from the customer that wasn’t sent from their private email address?
What do we do when we receive a customer email sent from the Klarna app?
Extra O blog
COVID-19: we're here to help and support.
Uncovering younger generations' money management habits.
What online shopping will look like in 2021.
Tuning in to the ‘new’ retail shopper.
Klarna among top 5 most disruptive companies globally.
The secret behind how Klarna became one of the most disruptive companies.
The Klarna app is downloaded 42,000 times per day. Here’s why.
Behind the scenes of Heartbeats 4 Sneakers.
¡Hola amigos! Klarna expands to Spain and Belgium in new markets push.
Klarna’s tribute to the global sneakerhead community.
Retail roundup: Welcome to the Smoooth Shopping Squad.
Shop it while it's hot: Get $20 Kogan.com credit.
Klarna Kristmas in July: 12 days of giveaways
An update on our goal to become carbon neutral.
Klarna inks deal with ASOS in Australia.
Klarna-National Retail Association partnership.
120,000 sneakerheads have spoken.
Protecting our customers is important to us.
25 x $100 gift cards up for grabs.
Klarna named to CB Insights Fintech 250 for 3rd consecutive year.
Wish lists: shoppers are loving shoes.
3 reasons why using Klarna is the smartest way to shop online.
Shoppers love Klarna's rewards club.
Klarna launches research lab to explore the future of shopping.
The mailbox is dead. Long live the modular mailbox.
Travel Junkies rejoice. Luxury Escapes is here.
Klarna partners with Westfield to make shopping smoooth this season.
3 reasons why Klarna wish lists are the smartest way to shop this Christmas.
4 quarter-sized cowboys on the world’s biggest stage.
Catch our new Big Game ad from this Monday night.
Our new sustainability commitment: 1% of US$1bn.
More than 1 million Klarna rewards club members now get multiple rewards to choose from.
Problem solving with Kate Morris, Founder and Director of Adore Beauty
Smoooth Sessions: the art of reinvention.
Talking business with Camilla Giesecke, CeXO at Klarna.
Smoooth insights: 3 tips for Reinvention - Fran Ereira.
Top of the carts: latest shopping trends.
New to the Klarna family: March.
How to contact Klarna if you are struggling to pay.
3 ways we check you can afford to use Klarna.
3 reasons to manage your money through the Klarna App.
AI-driven content to boost retailer campaigns.
Coming soon: triple your earning power.
New to the Klarna family this April.
Track your carbon footprint with Klarna.
Understanding online buying behaviours.
Retail reinvention: how, why, and does it matter?
Aje x Klarna presents ‘Scent of Summer’.
Here's why your business should enter the National Retail Awards!
New to the Klarna family in May.
Making in-store shopping smoooth.
New marketing strategies for the fashion revival.
New to the Klarna family in June.
Shop in-store everywhere with Klarna.
The tools to stay relevant to your customer, today and tomorrow.
JD x Klarna | Making in-store shopping smoooth.
New to the Klarna family in July.
Aje x Klarna | Launching a 360 degree campaign
Start spring early with our favourite Australian designers.
Showing big love for small business.
The death of the office dress code.
New to the Klarna family in September.
Klarna's got Big Love for Small Business
Information about the disturbances to Klarna’s payment methods in Europe on October 2, 2021
The key to a successful shopping season.
Detailed incident report: Disturbances to Klarna’s payment methods in Europe on October 2, 2021
We’re making late fees simpler for Australian shoppers.
How beauty retailers can make sales glow, and give consumers what they want.
New to the Klarna family in October
Spend Less, Give More this festive season.
Supporting planet health initiatives with Klarna Give One.
Klarna available in-store...everywhere
Shop in-store at MIMCO and score a $30 gift card.*
New to the Klarna family in November
Shop in-store at Country Road and receive a $30 gift card.*
Big Black Friday wins and Boxing Day preparations.
Klarna partners with the McGrath Foundation
Security update - The log4j vulnerability
New to the Klarna family in January
Adore Beauty: Making beauty sales glow.
Ovira: Order numbers skyrocketing.
Flora & Fauna: Bringing shoppers back for more.
Cotton On: Increasing daily transactions.
New to the Klarna family in February.
Klarna brings payment flexibility to Kathmandu shoppers around the world.
Hit refresh for the new season with Klarna.
Innovation, setbacks and global growth.
Women in retail talk bold moves and big impacts.
New to the Klarna family in March.
Klarna x Sephora: Activating summer shoppers.
Bringing flexible payments to Australia and New Zealand’s gaming community with EB Games.
Stocard joins Klarna and gets new ‘Smoooth’ brand identity.
New Klarna partnership delivers payment flexibility to MÿDeal shoppers.
Klarna brings new payment flexibility (and an exclusive offer) to MyDeal shoppers.
Klarna joins Retail Fest 2022.
New to the Klarna fam in April.
Klarna gives Hairhouse customers $30 off for Mother's Day.
Payment flexibility in-store and online with Hairhouse and Klarna.
Klarna brought Bold Moves to Melbourne.
Klarna brings fresh insights to The National Retail Expo.
The Future of Retail Technology.
Video series: Bold moves in retail.
Company announcement from CEO Sebastian
New to the Klarna fam in August.
Shop COS Spring Summer 2022 collection with Klarna.
COS launches exclusive partnership with Klarna.
Klarna partners with leading fashion and lifestyle platform, THE ICONIC.