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How can I make a formal complaint to Klarna?

If something hasn’t quite worked out the way it was supposed to the simplest and quickest way is to

with us.

At Klarna, each of our customers is important to us, and we uphold your right to a fair, swift, and courteous service at all times.

To submit your complaint:

  • Contact our

  • File your complaint with one of our trained Customer Service agents

  • Provide us with as much relevant information as possible (e.g., your statement reference), to ensure that we can help you as quickly and effectively as possible

We deal with all complaints promptly, effectively, and in a positive manner and aim to resolve the matter during your initial contact with us. If this isn’t possible, we will keep you updated throughout our investigation, and we will endeavour to resolve your complaint as quickly as possible.

Learn more about

.

Please note: If you are dissatisfied with the delivery or the return of your order, read our related

for more support.

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Copyright © 2005-2024 Klarna. Klarna Financial Services UK Ltd is authorised and regulated by the Financial Conduct Authority (“FCA”) for carrying out regulated consumer credit activities (firm reference number 987889), and for the provision of payment services under the Payment Services Regulations 2017 (firm reference number 987816). Klarna Financial Services UK Ltd offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Incorporated in England (company number 14290857), with its registered office at 10 York Road, London, SE1 7ND.