If you’re unable to sign in to your account for any other reason, please call our Customer Service.

Try the following if you didn’t receive the email with the verification code/login link:

• Check your spam folder

• Verify you are signing in with the same email address you used to place the order

• Try entering another email address you might have used

• Use your phone number to log in with the verification code instead

If you received the email but the login link is not working, try the following:

• Update the Klarna app to the latest version

• Click the login link on the same device from which you intend to log in to the app

• Use your phone number to log in with the verification code instead

If you didn’t receive the text with the verification code, try the following:

• Check you entered the correct phone number

• Try adding the country code to your phone number

• Switch flight mode on and off then resend code

1. Log in with your email instead

2. Go to

   Settings

3. Scroll down and select Face ID/Touch ID & PIN

4. Toggle PIN off and then back on

5. Complete the setup steps to sign in with your new PIN code