Can I change my return after it’s been reported?

It’s not possible to change the information submitted after reporting the return to us. But don’t worry, you’ll only have to pay for the items that you keep.

I want to return more/fewer items

If you’ve changed your mind and you want to return more, or fewer, items than you originally reported, inform the store directly as only they can update your payment plan. Please check the store’s website for information on their return policy and instructions on how to make changes to your return.

Once the store has registered your return, your payment plan will be adjusted accordingly, and we’ll notify you and send you an email with the updated payment plan.

I want to cancel the return

If you no longer want to return your order, you can cancel the reported return in the Klarna app by following the steps below.

To cancel your return:

  1. Go to

  2. Select the purchase you want to update

  3. Tap Cancel return

If an outstanding amount is due after canceling the return, you can make a payment by

Good to know: Once you’ve canceled your return, you will not be able to report a return for the same purchase again.

I’ve accidentally canceled my return

Once you’ve canceled your return, you will not be able to report a return to us again for the same purchase. If you have canceled your return in error, contact the store directly to adjust your payment plan.

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Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2024 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215. VT Consumers: For WebBank Loan Products (One-Time Cards, Financing, Klarna Card): THIS IS A LOAN SOLICITATION ONLY. KLARNA INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.