My purchase was denied, why do I still have a pending authorization hold on my card?

The transaction on your payment card is an authorization hold, which is released within 24 hours if the Pay in 4 purchase is declined.

Good to know: When the hold is released your account balance will update automatically. Depending on your financial institution, it can take between 1 to 7 business days for this to reflect on your account balance.

In the case that you receive a payment plan for a failed or canceled purchase, it could be due to the store not canceling the order in their system. Contact the store to cancel the order. If the store is unable to cancel the order,

with the cancellation confirmation to hand.

Related articles

Still need help? Contact us

We’re available 24/7.

Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2024 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215. VT Consumers: For WebBank Loan Products (One-Time Cards, Financing, Klarna Card): THIS IS A LOAN SOLICITATION ONLY. KLARNA INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.