How do I log in?

In the Klarna app

• Enter the email address or phone number associated with your Klarna purchases, and we’ll email you a login link or text you a one-time passcode.

On klarna.com

• Visit klarna.com/nz or click here
• Choose ‘Login’ from the top right of the page, and select ‘Private login’
• Enter the email address associated with your account
• We’ll email you a login link

Good to know: The link in your email will expire 24 hours after being sent

Are you not receiving the login link?

We suggest you try the steps below:

• Confirm that you’ve entered the correct contact details
• Check your spam folder
• Use the most up-to-date browser version
• Clear your cookies

If you’re still experiencing issues, please contact our Customer service.