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Mindful money
Mar 24, 20212 min read

How to contact Klarna if you are struggling to pay.

Klarna K logo on pink background

by Klarna

We recognise that circumstances change, and now more than ever lots of people are experiencing uncertain financial times ahead. So to make sure you know who to contact if you’re worried, or if you need some extra flexibility, here’s a little reminder.

The key to us being able to help you is for us to know that you’ve had a change in circumstances, so please do not ignore the problem or hesitate to get in touch so that we can work together on the best solution for you.

Need a few extra days?

If you need some extra time to pay, we understand. Sometimes life throws us curveballs and unexpected events take place that might make it tricky for you to meet your commitments. Don’t fret, we’ve got your back, simply hit the ‘snooze’ button in the Klarna App and you have 10 additional days to pay (interest and fee free). You can only snooze each order once, so if you need longer than 10 days, please get in touch and a member of our team will be happy to help.

Need slightly longer?

If you are struggling to make a payment or experiencing financial hardship please do not hesitate to contact our customer service team. We want to make it as easy as possible for you so you can get in touch in a variety of ways:

  1. Live chat in app
  2. Call our team on 1300 000 190 between the hours of 9am and 6pm AEST

Together, we can work on a more manageable payment schedule, if a deferred payment is required or if we need to look at some other arrangement to help you out. The key thing is to contact us.

What to do if you have an existing payment holiday (freeze) coming to an end and you need extra support?

If you are continuing to experience financial hardship or payment difficulties and you have an existing payment holiday (freeze) that is coming to an end, please do not hesitate to contact us at customerservice@klarna.com.au or by phone on 1300 000 190 to discuss additional options to help you with future payments. We can work together to find the best solution for you.