Support.
What do you need help with?
Categories
Payments
Statements | Make & manage payments | Payment issues | Debt collection & late fees | Declined Purchase
Make & manage payments
- How do I pay for my One-time card?
- Can I pay off my balance early?
- What happens if I get into financial trouble, and can’t handle repayments?
- How do I pay for my order?
- When is my payment due?
- Will I receive payment reminders?
- Have you received my payment?
- How do I update the payment method on my Klarna account?
- What happens if I can’t pay on time?
- Which payment methods are accepted by 4 interest-free instalments?
- Can I change my scheduled payment date?
Payment issues
- I received an error when trying to make a payment. What should I do?
- I’ve received a request for payment for a purchase that has been cancelled due to the COVID-19 pandemic. What do I do?
- What do I do if the automatic payment fails?
- Two payments have been charged to my credit or debit card, but only one payment appears on my Klarna.com account. Why is this?
Debt collection & late fees
Declined Purchase
Spending limit
Deliveries & returns
Returns | Deliveries | Cancellations | Problem resolution
Returns
Deliveries
Cancellations
Problem resolution
- What happens after I‘ve reported my problem?
- What’s the status of the investigation into my problem?
- How long does it take for my problem to be solved?
- My problem has been solved, what should I do?
- Why was the investigation of my problem closed, even though my problem has not been solved yet?
- What should I do if the store doesn’t respond?
Account & Personal details
Manage payment & contact details | Settings & notifications | Login & account access
Manage payment & contact details
Settings & notifications
Products & services
Sustainability at Klarna | About Klarna | How to use Klarna | 4 interest-free instalments | Klarna Shopping app
Sustainability at Klarna
About Klarna
How to use Klarna
4 interest-free instalments
Klarna Shopping app
One-time card
- How do I use a One-time card?
- Where can I use the One-time card?
- How do I delete a One-time card?
- What if my purchase is for a different amount than my One-time card?
- Does Klarna place a reservation on my card for the full amount of the One-time card?
- My purchase was denied, why do I still have a transaction on my card?
- What if I need to change the card on file?
- Can I add my One-time card to Google Pay or Apple Pay?
- Why was my One-time card purchase declined?
In-store
Vibe
- What is Klarna's rewards club?
- What are vibes?
- How have the rewards in Klarna's rewards club been selected?
- Can I share my membership with someone?
- How do I cancel my membership?
- How do I redeem a reward once I unlock it?
- What are the expiry dates for vibes and rewards?
- Who supplies the rewards for Klarna's rewards club?
- What does the extra layer mean?
- How do I see my vibe process?
Fraud & security
Fraud protection | Data protection