Support.

We understand that sometimes things change, and that this may mean it is not convenient to make your next repayment at the originally scheduled time. That’s why we are introducing a “Snooze” function as an option you can choose if you want to extend the due date of your next repayment.

“Snooze” will allow you, for a small fee, to extend the due date of your next repayment by 14 days and avoid incurring a late fee. If you’re going through hardships and need help to plan your future payments, please do not hesitate to contact our customer service team. Let’s find a solution together.

Please reach out to the merchant to find a solution that suits you. Once you have done this, make sure you report the return in the Klarna app or through our website here, so we can pause your payment until the merchant confirms they have the return. In order to do so, find the impacted order and select “Report a return”.

Please reach out to the merchant to find a solution. Even if the order has already been shipped, please make sure you report in the Klarna app that you did not receive your goods so that we can pause your payment while the merchant confirms they have received the return. In order to do so, find the impacted order and select “Report a problem” and follow the instructions on the screen.