Support.
What do you need help with?
Categories
Payments
Statements | Make & manage payments | Payment issues | Debt collection & late fees | Declined Purchase
Make & manage payments
- How do I pay for my One-time card?
- Can I pay off my balance early?
- What happens if I get into financial trouble, and can’t handle repayments?
- How do I pay for my order?
- When is my payment due?
- Will I receive payment reminders?
- Have you received my payment?
- How do I update the payment method on my Klarna account?
- What happens if I can’t pay on time?
- Which payment methods are accepted by 4 interest-free instalments?
- Can I change my scheduled payment date?
Payment issues
Debt collection & late fees
Declined Purchase
Spending limit
Deliveries & returns
Returns | Deliveries | Cancellations | Problem resolution
Returns
- How do I return my order?
- What happens when I report a return?
- How long does it take for my return to be registered?
- My return hasn’t been registered, what should I do?
- What’s the status of the investigation of my return?
- Can I change my return after it’s been reported?
- Why was the investigation of my return closed, even though my return hasn't been registered yet?
- Why did I receive a reminder after returning my order?
Deliveries
Problem resolution
- What happens after I‘ve reported my problem?
- What’s the status of the investigation into my problem?
- How long does it take for my problem to be solved?
- My problem has been solved, what should I do?
- Why was the investigation of my problem closed, even though my problem has not been solved yet?
- What should I do if the store doesn’t respond?
Refunds
Manage refunds
Manage refunds
Account & Personal details
Manage payment & contact details | Settings & notifications | Login & account access
Manage payment & contact details
Settings & notifications
Products & services
Sustainability at Klarna | About Klarna | How to use Klarna | 4 interest-free instalments | Klarna Shopping app
Sustainability at Klarna
About Klarna
How to use Klarna
4 interest-free instalments
Klarna Shopping app
One-time card
In-store
Vibe
- What is Klarna's rewards club?
- What are vibes?
- How have the rewards in Klarna's rewards club been selected?
- Can I share my membership with someone?
- How do I cancel my membership?
- How do I redeem a reward once I unlock it?
- What are the expiry dates for vibes and rewards?
- Who supplies the rewards for Klarna's rewards club?
- What does the extra layer mean?
- How do I see my vibe process?
Fraud & security
Fraud protection | Data protection