My order was canceled. Why am I still being charged?
If it appears that you are still being charged, even though the order is canceled, it is most likely due to the store not releasing the authorisation hold.
What is an authorisation hold?
An authorisation hold is an amount placed on your card to ensure enough funds are available for your first payment.
The hold is released by the store when the order is canceled.
Depending on your financial institution, the release will be reflected in your bank account between 1 to 7 working days.
What should I do?
If you are still being charged, or the authorization hold has not been released after a couple of days, we recommend chatting with us with your cancelation confirmation on hand.
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