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How long do refunds take?

Your refund will be processed within 5-7 business days. Once the store has registered your return or cancellation, you will receive your refund according to the store’s refund policy.

to view the status of your latest return or cancellation.

Good to know: Refunds are processed in different ways, depending on how much you have paid and if the store has processed a full or partial refund. Heads up, according to most store’s T&Cs express shipping fees are not refundable.

Pay in 3 
Refunds are processed in different ways, depending on the status of your payment schedule, how much you have paid and if the store has processed a full or partial refund.

  • Full refund
    Once the refund is registered against your order, any remaining payments will be cancelled and the already paid amount will be refunded to the original payment method.

  • Partial refund
    If the partial refund is greater than the remaining balance of your order, the refund amount will be deducted from the outstanding balance and the difference will be credited to the original payment method.
    If the partial refund is less than the remaining balance of your order, the amount will be deducted from the outstanding balance and spread evenly across the remaining payments. You can view any updates to your payment plan in our

    .

Pay in 30 days
You’ll receive an email with updated payment information and payment updates in the

.

Financing
If the total amount owed is greater than the refund, the refund will be deducted from the total balance of your financing account. If the total amount owed is less than the refund, the refund will be available as a positive balance in your Klarna account, allowing you to purchase again using your account at any participating online stores. Contact Customer Service to complete a refund form should you instead want the refund credited to your bank account.

Still waiting for your refund?
Depending on your financial institution, it can take up to 14 days for the funds to show in your account. To check the status of your refund first

, then check the refund against your original payment method.

If after 14 days you have not received a refund, or your original form of payment is associated with a now closed bank account or credit card, please

with our Customer Service. If your payment plan has not yet been adjusted by the store, please contact the store directly to confirm your return or order cancellation.

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Copyright © 2005-2024 Klarna. Klarna Financial Services UK Ltd is authorised and regulated by the Financial Conduct Authority (“FCA”) for carrying out regulated consumer credit activities (firm reference number 987889), and for the provision of payment services under the Payment Services Regulations 2017 (firm reference number 987816). Klarna Financial Services UK Ltd offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Incorporated in England (company number 14290857), with its registered office at 10 York Road, London, SE1 7ND.