How long do refunds take?

Your refund will be processed within 5-7 business days. Once the store has registered your return or cancellation, you will receive your refund according to the store’s refund policy. Log in to view the status of your latest return or cancellation.

Good to know: Refunds are processed in different ways, depending on how much you have paid and if the store has processed a full or partial refund. Heads up, according to most store’s T&Cs express shipping fees are not refundable.

Pay in 3 installments
Refunds are processed in different ways, depending on the status of your payment schedule, how much you have paid and if the store has processed a full or partial refund.

  • Full refund
    Once the refund is registered against your order, any remaining payments will be cancelled and the already paid amount will be refunded to the original payment method.
  • Partial refund
    If the partial refund is greater than the remaining balance of your order, the refund amount will be deducted from the outstanding balance and the difference will be credited to the original payment method.
    If the partial refund is less than the remaining balance of your order, the amount will be deducted from the outstanding balance and spread evenly across the remaining payments. You can view any updates to your payment plan in our app.

Pay in 30 days
You’ll receive an email with updated payment information and payment updates in My Klarna.

Financing
If the total amount owed is greater than the refund, the refund will be deducted from the total balance of your financing account. If the total amount owed is less than the refund, the refund will be available as a positive balance in your Klarna account, allowing you to purchase again using your account at any participating online stores. Contact Customer Service to complete a refund form should you instead want the refund credited to your bank account.

Still waiting for your refund?
Depending on your financial institution, it can take up to 14 days for the funds to show in your account. To check the status of your refund first ensure the store updated your payment plan accordingly, then check the refund against your original payment method. If after 14 days you have not received a refund, or your original form of payment is associated with a now closed bank account or credit card, please chat with our Customer Service. If your payment plan has not yet been adjusted by the store, please contact the store directly to confirm your return or order cancellation.

Was this article helpful?

Yes, it was helpful
No, I still need help

Still need help? Contact us.

We’re available 24/7 via chat.

Phone

Local Rate: 020 300 50833
Freephone: 0808 189 3333
COVID-19 related: 0203 005 0834
Fraud related (available 24/7): 0203 005 0837