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Klarna cookie statement

Cookies & similar technologies

We use cookies, web beacons and similar technologies (jointly referred to as “cookies”) to improve your experience with us. We use cookies on our websites and in our services, such as the customer portal and our checkout and payment method solutions. This cookie statement explains how we use cookies and your choices regarding their usage.

Please also see our Privacy Policy with regards to the use of your personal data.

What are cookies?

Cookies are small text files consisting of letters and numbers. These are sent from Klarna’s or our partners’ web servers and stored on your device as described below. We use several types of cookies:

  • Session cookies are temporary cookie files that expire when you close your browser or app.
  • Persistent cookies are cookie files that remain until you erase them or they expire.
  • First-party cookies are cookies set by the site you are visiting.
  • Third-party cookies are cookies set by a third-party site.

Web beacons are small transparent graphic images that may be in emails we send to you.

Similar technologies are technologies that store information in your browser or on your device in a manner similar to cookies and web beacons.

Why do we use cookies?

The cookies we use typically enhance our services towards you. Some of our services actually need cookies to work, others simply make our services all the more smoooth for you. In general, we categorise our cookies and their usage as follows:

  • Core functionality cookies are absolutely necessary to offer our basic services, for example to use our payment methods or our customer portal. Our services would not work without these cookies.
  • Optimisation cookies provide high-level analytical information on your use of our services. They permit us to continuously refine our products and as such are also necessary. Our products would not be as smoooth without these cookies.
  • Preference cookies, which allow us to store preferences, such as your language of choice or whether to pre-fill your data or not. Without these types of cookies, we would not be able to personalize our services according to your preferences. These cookies are necessary, as making your experience with us as smoooth as possible is a core part of our service.
  • Security related cookies keep our services and your data safe and secure, such as by helping us detect fraud and guarding your data. Since this is an essential aspect of our services, these cookies are necessary.
Marketing cookies

Klarna uses marketing cookies to personalise and improve your experience with Klarna on our website, in marketing emails, and in third-party advertising.

  • Marketing automation: Cookies from our Marketing Automation platform enables us to be more relevant in our communication with you. Based on personal data volunteered by the user, e.g. via forms on our website, Klarna use this information to improve the ability to deliver more relevant information on the website, and through advertising channels.
  • Analytics: Analytics cookies collect information on how users interact with our website, providing us with learnings of overall interaction patterns rather than single user behaviour. This data helps us improve your experience on the website.
  • Advertising: Online advertising cookies collect information on your activities and shown interest across our website enabling us to display relevant, targeted advertising in third party channels (search engines, social media and display advertising networks).
How can you control Klarna’s use of cookies?

Your browser or device will typically offer settings regarding the use and scope of cookies. Please see your browser’s or device’s reference information to learn how to adjust your settings. For example, you may be able to block all cookies, accept only first-party cookies, or delete all cookies upon exiting your browser.

Please be aware that some services we offer will not work if you block or delete cookies.

Contact us

Klarna has a Data Protection Officer and a dedicated team of data protection specialists working in the Global Privacy Office. Because we take data protection so seriously, we also have a dedicated team of customer service specialists for data protection matters. Our customer service specialists are an extension of the Global Privacy Office and are more than happy to answer any questions you might have on privacy and data protection. You can always reach Klarna’s Data Protection teams at privacy@klarna.co.uk

Visit www.klarna.com for further information on Klarna.


This Cookie Statement was last updated on January 30, 2017.

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By submitting information, I agree to Klarna's handling of personal data

By using the application site and providing information you approve that Klarna Bank AB (publ) electronically processes personal data such as your contact information in order to process the application, provide its services, administer the customer relationship and for commercial and marketing purposes on behalf of Klarna Bank AB (publ) or other companies within the same group of companies or trusted partners. The data may also be used for statistical analysis and business development purposes, during fraud investigations and to comply with applicable laws and regulations. Klarna may disclose the information to other companies within the Klarna group, which may also use the information for the purposes described herein. The data may be processed by data processors on behalf of Klarna and transferred outside the EU/EEA area to states that do not have the same level of protection of personal data. Klarna is committed to protecting personal data and will put in place adequate safeguards in order to protect the data. Registered persons have upon written request the right of access to the data related to them. They also have the right to rectify such data and to opt out from receiving further marketing communication. Further information may be obtained by contacting Klarna at dataprotectionofficer@klarna.com.