Our Privacy Policy.

Data privacy should be smoooth. As you might’ve noticed, we’re not your typical financial services provider. Just like we aim to remove all friction from your payment related matters, we believe your privacy can’t just be an afterthought. The world today is complex and confusing enough. We’re not here to add to that.

Klarna’s Privacy Principles

Making your data work for you

Great experiences shouldn’t have to come at the expense of your privacy. Your personal information helps us provide you with an intuitive, quick and automated experience so you can stop worrying about how long it takes to make a payment, and spend more time doing the things you love.

Your data. Your rights.

We understand that your data is...well, your data. And when it comes to getting insights on our privacy standards, how we collect, use and store your personal information, and how you can control each of these steps, we believe it should be as simple as possible.

Being open

We always strive to tell you about our data practices. That’s why this page is aimed at providing you with a useful and digestible overview on our data protection practices, on top of our more extensive privacy policy.

Meeting our responsibilities

When you’re sharing your personal information with us, we know you trust us to do what’s right. As a financial institution, we need to comply with a number of data practice rules. We take this extremely seriously and always keep your best interest at heart when complying with these.

Offering security & Support

When it comes to trust, we know that giving you our word just isn’t enough. That’s why we continuously work to introduce new ways to keep your personal information safe via our advanced security system and provide you with adequate support if you have privacy related questions.

We know your time is valuable which is why we have summarized some of the key themes from our privacy policy in the following section. For more detailed information please read our privacy policy.

Our privacy policy in short

Privacy Support

Do you have any privacy related questions or wish to receive more information on your data? We’re here to help. Depending on your inquiry there’s two ways you can contact us:

For any inquiries relating to

  • Requesting a copy of your data
  • Terminating your relationship with Klarna
  • Deleting your data

Please email dataprotection@klarna.com.au and state your request.

For any other inquiries, for example relating to terminating a specific product or service, or rectifying any inaccurate or incomplete information about yourself, please contact our support team who will be happy to assist you with any other questions.