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The loading time seems to be slow, is that normal?

The loading time can depend on several factors such as network connection or your integration of On-site messaging. The earlier you load the On-site messaging JavaScript library, the faster the messages can be delivered to your site. So add the JavaScript library to your page for faster loading time.

If you’re a Shopify retailer, other apps can influence the performance of On-site messaging. Review installed apps to verify they are all still necessary and review all the resources loaded for the page, such as using the browser’s developer tools. For further tips, check our