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If you want to send us a letter, use the following address (no need to write the return address):
Klarna Bank AB (publ)
90492 Nürnberg, Germany
Klarna Bank AB German Branch
Chausseestraße 117, 10115 Berlin, Germany
Please note that customer service is not available through the above address.
Klarna Bank AB (publ), Stockholm, Representation Zürich
Swedish Company Register: 556737-0431
Members of the Board of Directors: Roger Ferguson, Lise Kaae, Omid Kordestani, Sebastian Siemiatkowski, Sarah Smith, Mikael Walther
Chairman of the Board of Directors: Michael Moritz
Managing Director: Sebastian Siemiatkowski
Competent supervisory authorities:
Klarna Bank AB and its branch, Klarna Bank AB, German Branch, are subject to Swedish financial supervision:
103 97 Stockholm
You can find the entry of Klarna Bank AB in the Finansinspektionen (Financial Supervisory Authority) database here.
Klarna Bank AB is registered with the Federal Financial Supervisory Authority (BaFin) to provide cross-border banking and financial services in Germany.
Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)
Postfach 50 01 54
The entry of Klarna Bank AB in the company database of BaFin can be found here.
The contents of this website are protected by copyright. Any reproduction of the information contained therein or any other data, in particular the unauthorized use of texts, parts of texts, images or other visual materials, must have been previously permitted in writing by Klarna.
Reference pursuant to Art. 14(1) EU Regulation 524/2013 to the European Online Dispute Resolution platform:
Consumers have the option to settle disputes with entrepreneurs in connection with online purchase or service contracts out of court via an online platform. This is operated by the EU Commission and can be accessed via the following link: https://ec.europa.eu/consumers/odr/.
For disputes between you and our branch, you can contact the consumer arbitration board at the Deutsche Bundesbank, contact: Schlichtungsstelle bei der Deutschen Bundesbank Postfach 10 06 02, 60006 Frankfurt am Main, Internet: www.bundesbank.de. The complaint must be submitted in text form (e.g. by email, letter).
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