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Feedback and Complaints

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Customer Service

I haven’t received an invoice. What should I do?

What happens if I don’t pay my invoice on time?

How do I get my money back when making a return?

What should I do if I want to return items?

Do I receive a new invoice if I return items?

I haven’t received my order. What happens to my invoice?

I have received damaged or wrong items. What should I do?

Is shopping online with Klarna safe?

How does Klarna deal with the issue of data protection?

How do I pay my invoice?

How can I order the printed orange payment slip (ESR+)?

How does purchasing on invoice work at Klarna?

Is Klarna still available during the COVID-19 pandemic?

What happens if I can’t pay on time?

What happens to my purchase since it has not been delivered because of the COVID-19 pandemic?

I’ve received a request for payment for a purchase that has been cancelled due to the COVID-19 pandemic. What do I do?

I need to make a return but I’m unable to go to the post office. What do I do?

I’ve made a purchase but can’t get the delivery and want to cancel the order. What do I do?

Common questions

Delivery & Returns

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