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Customer Service

I haven’t received an invoice. What should I do?

What happens if I don’t pay my invoice on time?

I haven’t received my order. Do I have to pay?

Is shopping online with Klarna safe?

How does Klarna deal with the issue of data protection?

How can I order the printed orange payment slip (ESR+)?

What happens if I can’t pay on time?

How do I cancel my order?

There’s something wrong with my order. Do I have to pay?

Does Klarna perform a credit check on me, and will this affect my credit score?

Can I change the payment method?

I paid to Wish, what can I do?

What does it cost to import items into Switzerland?

How do I pay my invoice?

How do I log in?

Customer Service

Where can I view my balance and invoices?

How do I turn on notifications?

How does purchasing by invoice work at Klarna?

How do I cancel an order?

Can I change my return after it’s been reported?

My return hasn’t been registered, what should I do?

What happens when I report a return?

How do I return my order?

What happens after I‘ve reported my problem?

What’s the status of the investigation into my problem?

How long does it take for my problem to be solved?

My problem has been solved, what should I do?

Why was the investigation of my problem closed, even though my problem has not been solved yet?

What should I do if the store doesn’t respond?

When will my order be delivered?

How long do refunds take?

Why did I receive a reminder after returning my order?

What’s the status of the investigation of my return?

How long does it take for my return to be registered?

Why was the investigation of my return closed, even though my return hasn't been registered yet?

My order was canceled. Why did I receive an invoice?

How can I make a formal complaint to Klarna?

Account & settings


Data protection

Debt collection & late fees


Deliveries & returns

Fraud & security

Login & account access

Make & manage payments

Manage refunds


Payment issues


Problem resolution



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