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Feedback and Complaints

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I haven’t received an invoice. What should I do?

What happens if I don’t pay my invoice on time?

I haven’t received my order. What happens to my invoice?

Is shopping online with Klarna safe?

How does Klarna deal with the issue of data protection?

How can I order the printed orange payment slip (ESR+)?

What happens if I can’t pay on time?

What happens to my purchase since it has not been delivered because of the COVID-19 pandemic?

I’ve received a request for payment for a purchase that has been cancelled due to the COVID-19 pandemic. What do I do?

I’ve made a purchase but can’t get the delivery and want to cancel the order. What do I do?

I have received damaged or wrong items. What should I do?

Does Klarna perform a credit check on me, and will this affect my credit score?

How can I get a refund?

Can I change the payment method?

My order was not confirmed, what can I do?

I paid to Wish, what can I do?

How can I contact Wish?

What does it cost to import items into Switzerland?

How do I pay my invoice?

How do I log in?

Customer Service

Where can I view my balance and invoices?

How do I get my money back when making a return?

How do I turn on notifications?

How does purchasing by invoice work at Klarna?

How do I cancel an order?

Can I modify my return after reporting it?

My return hasn’t been registered, what should I do?

What happens when I report a return?

How do I return my order?

Account & settings

Data protection

Debt collection & late fees

Deliveries & returns

Fraud & security

Login & account access

Make & manage payments