Refund form

Did you pay too much to Klarna or still waiting for a refund? Then we would like to pay you back as soon as possible. Simply enter your details in the form below.

Personal Information

All fields marked with an * are required.

To ensure timely processing of your request, please verify that the information you provide aligns with the details on your invoice.

Case number or Klarna order reference *

Email *

Date of birth *

First and last name *

Postcode *

Detailed account information can be found on your bank statement, or on your bank's app/online portal. Alternatively contact your bank to obtain your International Bank Account Number (IBAN).
Please ensure the account details are correct before submitting the form. If you are unsure about your account details, check with your bank before submitting.
Do not enter any card details in the form.
Refunds can take up to 14 days.

Bank Details

Account holder *

IBAN *

Swift/BIC *

File Attachment

If the amount exceeds 3000 CHF a bank statement or receipt of the payment is required. The statement / receipt must include the following information:

Payment date.
Account numbers of both the account from which the payment was sent and the account into which the payment was made.
Payment amount.
Payment reference number.

Upload files here

Accepted file formats: .jpg, .jpeg, .png, .pdf, .heic, .eml

By submitting information, I agree to Klarna's handling of personal data. *