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If you have questions about your order, such as delivery, warranties, or returns, please contact the merchant directly.

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What is your question about? *

You can easily check in the Klarna app or on Klarna.de whether we've received your payment correctly or if there's still an outstanding amount. We sent you a payment reminder because the due date has passed and we haven't received your payment yet. If you paid this invoice after the payment deadline, you now only need to pay the reminder fees. If you made the bank transfer on time, please send us proof of payment so we can help you quickly.

If you have a question about a payment, the best way for us to help is if you send us proof of payment. This could be a bank statement or a screenshot of the bank transfer from your online banking. We need the following details:

Payer's account number
Recipient's account number
Amount
Date
Payment reference

You can easily postpone the due date here (invoices only).

We're here to help. To make the process as quick and smoooth as possible, please answer the following questions:

Which items did you return?
When did you send the items back?
Did you follow the merchant's return instructions?
Do you have a tracking number?
Have you used the items?
Would you like a replacement?

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Date of birth *

Phone number

Order reference

Describe your errand here *

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