Legal notice

Click here for information about payments, returns, declined payments, and more.

Want to contact our customer service team? Click here, to contact Klarna customer service.

Did you place an order using Sofortüberweisung? Click here, to view answers to frequently asked questions about Sofortüberweisung and contact Klarna customer service.

If you live in Germany and want to send us a letter, please use the following postal address (you don't need to provide a return address):

Klarna Bank AB (publ)
Postfach 900162
90492 Nürnberg

If you need to contact us about an official inquiry, including police investigations and requests from public authorities, please contact us via behoerdenanfragen@klarna.de.

Postal address for public authorities:
Klarna Bank AB, German Branch
Chaussestraße 117
10115 Berlin

For garnishment inquiries, contact us by fax at +49 221 66950141.

For customer support, please contact us here. 

If you offer Klarna payment methods in Germany, use the following postal address:

Klarna Bank AB (publ)
Chausseestrasse 117
10115 Berlin

Please note that customer service isn't available at this address.

Klarna Bank AB, German Branch, a branch of Klarna Bank AB (publ)
Chausseestraße 117
10115 Berlin
Federal Republic of Germany
Amtsgericht Charlottenburg HRB 217291 B
UST-IDNr. DE 815 867 324

Branch managers:
Nicole Defren, Henrik Leupold

Please note that customer service isn't available at this address.

Service provider information
This website is operated by Klarna Bank AB (publ.).

Klarna Bank AB (publ.), a public limited company incorporated under Swedish law
Sveavagen 46
111 34 Stockholm
Sweden

Contact our customer service team here:

Email: inkorg@klarna.se

Managing Director (Verkställande direktör): Sebastian Siemiatkowski

Chairman of the board (Ordförande): Roger Ferguson Jr

Board members (Styrelseledamot): Sebastian Siemiatkowski, Roger Ferguson Jr, Omid Kordestani, and Sarah Smith

Registered with the Swedish Companies Registration Office (Bolagsverket) under number 556737-0431.
VAT ID: SE556737043101

German branch office:
Chausseestraße 117, 10115 Berlin, Amtsgericht Charlottenburg, HRB 217291 B
Umsatzsteuer-ID: DE 815 867 324
Managing director: Sebastian Siemiatkowski
Branch managers: Nicole Defren and Henrik Leupold
Board of directors: Sebastian Siemiatkowski, Roger Ferguson Jr, Omid Kordestani, and Sarah Smith

Klarna Bank AB (publ) is authorized by the Swedish Financial Supervisory Authority (Finansinspektionen, Box 7821, 103 97 Stockholm, Sweden) as a credit institution to provide financial services and is registered with the German Federal Financial Supervisory Authority (BaFin) to provide cross-border financial services in Germany.

Responsible for editorial content under § 18(2) MStV: Sebastian Siemiatkowski

The changes relating to the permanent representative (Branch Manager) and the members of the Board of Directors are currently being entered in the German Commercial Register. The official registration will be completed shortly and will then appear in the commercial register extract for Klarna Bank AB, German Branch.

Complaints
If you’d like to make a complaint to Klarna, please contact our customer service team. You can reach us by chat or phone, or by email at kunde@klarna.de or by mail to Klarna’s address, marking your letter “Complaint.” We’ll aim to respond to your complaint as soon as possible.

Information on online dispute resolution

Klarna Bank AB, German Branch does not participate in out-of-court dispute resolution proceedings before any recognized private consumer dispute resolution body.

If Klarna can't resolve your complaint, you can contact the following bodies for out-of-court dispute resolution:

(1) Referral to the consumer arbitration body established at Deutsche Bundesbank
For disputes arising from the application

the provisions of the German Civil Code (Bürgerliches Gesetzbuch) concerning distance contracts for financial services,

of §§ 491 bis 508, 511 und 655a bis 655d of the German Civil Code and Artikel 247a § 1 of the Introductory Act to the German Civil Code,

of the provisions governing payment service contracts in §§ 675c bis 676c of the German Civil Code, Regulation (EU) 2021/1230, Regulation (EU) Nr. 260/2012, or Regulation (EU) 2015/751,

the provisions of the Payment Services Supervision Act, insofar as they impose obligations on e-money issuers or payment service providers toward their customers, or

the provisions of the German Payment Accounts Act governing the relationship between a payment service provider and a consumer

The consumer arbitration board established at Deutsche Bundesbank may be contacted. Applications to initiate arbitration proceedings must be sent to the arbitration board at Deutsche Bundesbank, Postfach 10 06 02, 60006 Frankfurt am Main. Further information is available at https://www.bundesbank.de/de/service/schlichtungsstelle/.

(2) The Swedish National Board for Consumer Disputes (ARN) (Allmänna reklamationsnämnden, Post box 174, 101 23 Stockholm, Sweden) provides information about the requirements on the ARN website (http://www.arn.se/).

(3) Referral to the consumer arbitration board established at the Federal Financial Supervisory Authority (BaFin)

In the event of disputes arising from the application of

the provisions of the German Capital Investment Code, where the dispute involves consumers, or

other provisions relating to contracts between consumers and undertakings supervised under the German Banking Act concerning banking business under § 1 Absatz 1 Satz 2 of the German Banking Act or financial services under § 1 Absatz 1a Satz 2 of the German Banking Act,

the Consumer Arbitration Board at the Federal Financial Supervisory Authority (BaFin) may be contacted. Requests to initiate conciliation proceedings must be sent to the Consumer Arbitration Board at the Federal Financial Supervisory Authority, Referat VBS 12, Marie-Curie-Straße 24-28, 60439 Frankfurt am Main, email schlichtungsstelle@bafin.de. The customer can find further information about the arbitration board and the procedure by using the keyword “Schlichtungsstelle” in the search function on the BaFin website.