Refund

Have you overpaid Klarna or are you due a refund from us? We want to get your money back to you as quickly as possible. Fill in the details below, and we'll make sure the money is in your account within 14 days.

Personal Information

Make sure the details you provide match those on your invoice to avoid delays in processing your request.

Case number or Klarna order reference *

Email *

Date of birth *

First and last name *

Postcode *

Check your bank statement, banking app, or online banking portal for your bank account details. If you need help, contact your bank. They should also be able to provide your international bank account number (IBAN).
Check that the bank details you've entered are correct before submitting the form.
Don't enter any credit card details in this form.

Bank details

Account holder *

IBAN (without spaces) *

BIC/SWIFT *

File Attachment

Attach a bank statement if your payment didn't create an order or you were charged twice.

If your refund exceeds 3000 EUR, attach a bank statement or proof of payment showing the following details:

Payment date
Recipient's account number and bank code
Payer's or account holder's account number and bank code
Amount transferred and payment reference

Attachment

Accepted file formats: .jpg, .jpeg, .png, .pdf, .heic, .eml

By submitting this form, you agree to Klarna's privacy notice. *