KlarnaCustomer ServiceDeliveries & returnsReturnsHow do I return my order?What happens when I report a return?How long does it take for my return to be registered?Can I change my return after it’s been reported?My return hasn’t been registered, what should I do?What’s the status of the investigation of my return?Why was the investigation of my return closed, even though my return hasn't been registered yet?Why did I receive a reminder after returning my order?DeliveriesI haven’t received my order. Do I have to pay?There’s something wrong with my order. Do I have to pay?When will my order be delivered?CancellationsHow do I cancel my order?My order was canceled. Why did I receive an invoice?Problem resolutionMy problem has been solved, what should I do?Why was the investigation of my problem closed, even though my problem has not been solved yet?What should I do if the store doesn’t respond?What happens after I‘ve reported my problem?What’s the status of the investigation into my problem?How long does it take for my problem to be solved?Still need help? Contact us.We are available by chat Monday to Friday: 9 am - 5 pm and Saturdays: 10 am - 4 pm.Chat with usor Call us