Complaints

Everyone has the right to expect good service and a resolution if something goes wrong.

If you're unhappy with our services, please contact our customer service team first here, or submit your complaint by mail with the subject line « Réclamation » to the following address:

Klarna France
33 rue La Fayette, 75009
Paris, France.

We're always here to help you find a solution. Our customer service team will also make sure your complaint reaches the right team.

We do everything we can to handle complaints as quickly as possible, and no later than 2 months after they are submitted.

We'll use your experience and feedback to improve our products and services.

At Klarna, we do everything we can to make sure our customers are happy with our services. But if you're unhappy with one of our services and our customer support team can't resolve your dispute, you can submit your complaint to the mediation service of the Fédération Bancaire Française.
www.lemediateur.fbf.fr

Le médiateur auprès de la FBF
CS 151 - 75422 Paris cedex 09

Alternatively, you may submit your complaint to Centre Européen des Consommateurs (Le CEC France):
Centre Européen des Consommateurs Francec/o Centre Européen de la Consommation
Bahnhofsplatz 3
77694 Kehl
Germany

Website: https://www.europe-consommateurs.eu/index.html

Your dispute will be translated and sent to the relevant national dispute resolution board.