Refund form

In order to process your refund please complete the information below:

Personal Information

All fields marked with an * are required.

Please ensure the account details are correct before submitting the form. If you are unsure about your account details, check with your bank before submitting.

Case number or Klarna order reference *

Email *

Date of birth *

First and last name *

Postcode *

Detailed account information can be found on your bank statement, or on your bank's app/online portal. Alternatively contact your bank to obtain your International Bank Account Number (IBAN).
Do not enter any card details in the form.
Refunds can take up to 14 days.

Bank Details

Account holder *

IBAN *

Swift/BIC *

File Attachment

If the amount exceeds €3000 a bank statement or receipt of the payment is required. The statement / receipt must include the following information:

Payment date
Account numbers of both the account from which the payment was sent and the account into which the payment was made
Payment amount
Payment reference number

Upload files here

Accepted file formats: .jpg, .jpeg, .png, .pdf, .heic, .eml

By submitting information, I agree to Klarna's handling of personal data. *