My customers’ details are correct, but they still can’t pay with Klarna. What’s next?

Unfortunately, some customers fail the credit check and they can’t complete the purchase using Klarna.

If you believe that there is something else preventing customers from completing the purchase, ask your customers to pay with the card, or instruct them to contact our

Customer service

– and we’ll get it resolved ASAP!

About us
Careers
Legal
Press
Privacy and security
Sustainability

Customer service
Log in
Shopping app
Explore stores
Buyer protection policy
Feedback and complaints
Fraud protection promise

Merchant support
Business log in
Sell with Klarna
Developers portal
Operational status

Choose your language and region

Klarna is available around the world with a variable offering, choose one that suits you best.

Klarna
About us
Careers
Legal
Press
Privacy and security
Sustainability

Customer
Customer service
Log in
Shopping app
Explore stores
Buyer protection policy
Feedback and complaints
Fraud protection promise

Business
Merchant support
Business log in
Sell with Klarna
Developers portal
Operational status

Copyright © 2005-2024 Klarna Bank AB (publ). Klarna Bank AB (publ), is authorised by the Swedish Financial Supervisory Authority in Sweden and is regulated by the Central Bank of Ireland for conduct of business rules. Please shop responsibly, 18+, ROI residents only, T&Cs apply. Credit subject to status.

Sitemap

Klarna.com