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My customers’ details are correct, but they still can’t pay with Klarna. What’s next?

Unfortunately, some customers fail the credit check and they can’t complete the purchase using Klarna.

If you believe that there is something else preventing customers from completing the purchase, ask your customers to pay with the card, or instruct them to contact our

– and we’ll get it resolved ASAP!

Copyright © 2005-2024 Klarna Bank AB (publ). Klarna Bank AB (publ), is authorised by the Swedish Financial Supervisory Authority in Sweden and is regulated by the Central Bank of Ireland for conduct of business rules. Please shop responsibly, 18+, ROI residents only, T&Cs apply. Credit subject to status.