Privacy Notice
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Feedback and complaints
Fraud protection promise
Klarna's Buyer Protection Policy for Consumers
Customer Service

How can I change my email address?

My problem has been solved, what should I do?

What’s the status of the investigation of my return?

How can I get approved to pay with Klarna?

How long does it take for my problem to be solved?

What’s the status of the investigation into my problem?

How do I cancel an order?

How do I turn on notifications?

Does Klarna protect my personal information?

What should I do if the store doesn’t respond?

How do I update my address?

How can I report a fraud attempt to Klarna?

How long do refunds take?

How long does it take for my return to be registered?

I haven’t received my order. Do I have to pay?

Does Klarna share CO2 user data with any third parties?

How much am I eligible to spend?

Is the Klarna app available in other languages?

What is the CO2 calculation displayed in the app and how is it calculated?

Is there a limit on Klarna?

My purchase was denied. Why do I still see a transaction to Klarna on my card?

Does Klarna perform a credit check?

Why was my purchase not approved by Klarna?

What if I can’t pay on time?

Can I pay earlier or later?

Why did I receive a reminder after returning my order?

There’s something wrong with my order. Do I have to pay?

When is my payment due?

Which payment methods are accepted by Klarna?

What happens after I‘ve reported my problem?

My return hasn’t been registered. What should I do?

Why was the investigation of my problem closed, even though my problem has not been solved yet?

How do I sign up for 3 interest-free payments?

How do I download the app?

Why was the investigation of my return closed, even though my return hasn't been registered yet?

Where can I view my orders, balance and payments?

What happens when I report a return?

How do I return my order?

How do I add or delete a card connected to my Klarna account?

Can I change my return after it’s been reported?

When will my order be delivered?

What is Give one?

My order was cancelled. Why am I still being charged?

Why can’t I pay with Klarna anymore?

What is '3 interest-free payments'?

Does the tracker cover CO2 only?

How do I change the card on file?

I received an error when trying to make a payment. What do I do?

I need extra support to help manage my finances. What resources are available to me?

How do I log in?

How do I pay for my order?

Customer Service

Where can I view Klarna’s terms and conditions?

What is Klarna's privacy policy?

Account & settings


Data protection

Declined purchase

Declined Purchase


Delivery & returns

Fraud & security

Fraud protection

Klarna shopping app

Login & account access

Manage payment & contact details

Manage payments

Manage refunds


Payment issues

Payment options


Problem resolution

Products & services


Report fraud


Spending limit

Sustainability at Klarna

Terms & conditions