What do I do with a returned order?

When your customer returns (all or part of) an order, register the return/refund and the customer’s invoice will be automatically updated.

Orders can be refunded via your e-commerce platform directly. All updates will also be reflected in the Merchant portal. So, when you refund the order in your e-commerce platform, that order will automatically be refunded in the Merchant portal.

If you handle orders only in the Merchant portal, then go to Orders, find the returned order, mark the order lines you want to refund, and click the ‘Refund’ button.

Good to know: in case the return is not registered within a given time, we’ll then step in to help solve the dispute.