How can I report a fraud attempt?

If you are concerned that you may be a victim of fraud, you can immediately pause your payments by reporting the unauthorised purchase in the app:

  1. Log in to the

  2. Tap Purchases and select the unauthorised purchase

  3. Select Report a problem and choose I suspect identity theft

  4. Follow the prompts to submit your claim

  5. Your payments will be paused while we investigate on your behalf

If you don’t have the app please contact us.

Note: Pay attention to Klarna communications after your report since we might reach out if we need more information

Should I also report it to the authorities?
​​Yes, if you believe an unauthorised purchase has been made in your name, you should report this first in the app and immediately after to the authorities.

Additional actions:

  • Report the related card or transaction to your issuing bank

  • Provide us with your Police report case number as soon as you get it


to learn more about how we protect you from purchases or charges made without your authorization.

Related articles

Still need help?

Get assistance with your purchases, account, and more.

Copyright © 2005-2024 Klarna Bank AB (publ). Klarna Bank AB (publ), is authorised by the Swedish Financial Supervisory Authority in Sweden and is regulated by the Central Bank of Ireland for conduct of business rules. Please shop responsibly, 18+, ROI residents only, T&Cs apply. Credit subject to status.