These frequently asked questions are here to help you with upgrading your Klarna product to the latest version.
We are about to phase out “Klarna Payment Methods” and “Klarna Checkout (v2)”. They are replaced with updated versions which will benefit both you and your customers as all future enhancements and added features will only be made on our newer versions: Klarna Payments and Klarna Checkout v3.
If your e-store ID (EID) contains solely numbers, you are using an older service. You can find your e-store ID in Klarna Online under the curtain menu to the left when you have logged in. You can also find it in the welcome email sent when you started using Klarna.
We want our products to be scalable for the future with the possibility to implement new features and improvements without any friction for you as a merchant.
September 30th, 2021 for Klarna Checkout Version 2 (KCOv2) and October 31st, 2021 for Klarna Payment Method (KPM).
We are releasing a self service tool through Merchant Portal. More details about the tool will be shared with you through email in the near future. The tool will be generally available beginning of 2020. In the tool, you will generate your new API-credentials and then place a test order for the upgrade to be completed. Note that only the administrator email of the store is able to upgrade.
When upgrading KPM to KP or KCO v2 to KCO v3, you will just sign an addendum to your already existing contract that will extend your offering. You will keep your existing contract with the same price setting as before, but will get a new e-store ID.
You will have access to your old EID for KPM/KCO v2 in Merchant Portal until October 2021. You will be able to see your previous settlement reports and manage old orders until this date. Once logged into Merchant Portal you will find a tab called “Klarna Online” on the home page, where you can access the account for your old EID.
Keep in mind that incoming refunds connected to your old EID will be invoiced to you instead of deducted from your payouts.
You will be presented with the terms and conditions when you start the upgrade process. You can download the terms and conditions in Step 1 of the upgrade flow if you want to keep a copy or access it later.
In the self-service update tool there is a top banner that will show you where you are in the process and what’s the next step. If you’ve left the upgrade flow before it was completed you can go to the “Upgrade app” in Merchant Portal to get back and continue the process.
To verify that your upgrade is successful, you have to place a test order. Once this order is successfully detected by us, the upgrade process is completed and the banner will be removed from Merchant Portal.
Make sure your old Klarna plugin is disabled and that only your new Klarna plugin is enabled. It might be that the test order was made with your old plugin. When your old plugin is disabled, place a new test order and make sure the order goes through. You should then cancel the test order in the “Orders App”.
If the test order doesn’t come through, disable the new plugin and enable the old plugin again. Send us an email at firstname.lastname@example.org with screenshots and a brief explanation of the issue together with any error code received.
Make sure you have put in your live API credentials in the right place (some plugins have one field for test credentials and another for live credentials), have the correct plugin installed and that test mode is turned off. Also check the integration guide for your specific integration that can be found during step 3 of the upgrade flow in the self service tool.
To be able to create test orders, you need to have test mode activated in your Klarna plug-in and API credentials for our playground environment. You can apply for playground credentials here. Note that the playground environment only supports the payment method “Pay later”.
If you want to use sample data when testing you will find it here. Use the details for ”Private person-Approved” and switch preferred country in the country selector in the top right corner.
Klarna Payments comes with new features both for merchants and shoppers. Since Klarna handles the regulatory and legal aspects the terms and conditions will always be up to date. Also, KP has one single integration covering all current and future Klarna markets. This will reduce efforts going forward and make it easy to start selling to new markets.
KCO v3 is built on state-of-the-art technology that is designed to provide a streamlined experience for shoppers, as well as new and improved features. All enhancements are designed to help increase acceptance rates and sales. You will always get the latest features that Klarna develops by upgrading your integration to the latest solution.
Klarna Checkout is a complete checkout solution. Shoppers can choose to pay with their preferred payment method on any device, all through a single widget placed on your site. All our payment methods are included — Pay now, Pay later, and Slice it.
Pay Later offers your customers the flexibility to pay for their purchase at a later date. Customers are usually given 14 days to pay for their purchase, with longer options available — up to 90 days for a one-time fee. Also it’s interest-free!
Slice makes it possible to split a purchase into smaller installments with interest. Your shoppers will benefit from our real-time credit assessment and several different retail financing options.
You will keep the sales countries you are already selling to.
Our global solution* enables you to accept transactions from 190 markets. Shoppers can purchase through your store using our pay now solution, no matter the country they are shopping from. Local payment methods will be presented for shoppers purchasing from any of our primary markets**, just as usual.
Interested? You will have the Global solution by default when you upgrade your solution, but you can always opt-out from it. If you can’t find the option during your upgrade, contact your regional Klarna sales department.
*Global transaction fee 2,79% + 0,35 € within EEA and 4,99% + 0,35 € outside of EEA
**Our primary European markets: Sweden, Norway, Finland, Denmark, Germany, Austria, the Netherlands and the United Kingdom.
More information found on our developer’s portal.
We are moving over from Klarna Online to Merchant Portal. The new portal has a user-friendly design and access to new features that will help you in your day to day work.
In Merchant Portal we have divided different features in different apps. This makes it easier for you to find what you’re looking for. Some examples of our apps are: Orders App, User App and Settlement App.
Use Logs App as a technical tool to help you verify that your integration is correctly configured. You can find API-calls from and to Klarna, and Klarna’s responses to them. It can help you troubleshoot any problems you might encounter.
Use Loyalty Campaign App to create online cashback campaigns that can help you reach new audiences. It’s designed to build lasting relationships by giving shoppers an incentive to either try you for the first time or keep them coming back for more.
New orders will have an expiration date of 28 days from the day the order was created. If you don’t capture the order before it expires, it will be cancelled automatically. You can extend the expiration date before the order has expired or re-create the order if needed.
- The Custom Report enables you to export all transactions for a selected time period. The report contains transactions which have been captured but not yet been paid out to you.
- Reports can be sent through Klarna’s SFTP or retrieved via API. Available formats are JSON, CSV and PDF.
- Use the ‘Configure reports’ if you need any specific details in your Settlement Report, e.g. store/consumer VAT, or a different formatting.
Changes to reports
- Accounting slips are now called Settlement Reports. Order fees will be summarised instead of specified separately when downloaded as a PDF. If you need to find order specifications; open or download the report as a CSV-file.
- The Transaction Bill report is not being used to the same extent as other reports and has therefore been removed.
- Reports for Cost and Claim will be available in the beginning of 2020.
A report of the claim for a day in the past will be available in the middle of 2020.
- Additional filters will be added to the Custom Report throughout 2020.
Order specification in PDF format for the Settlement Report will be available in the beginning of 2020.
We provide payment instructions to shoppers instead of invoices. The difference is that payment instructions don’t specify the VAT. If a customer wants a specification of the VAT, this should be provided by you. We expect to deliver this feature in the near future.
We have removed the payment status of all orders to increase the privacy of your shoppers. Any questions regarding the payment status of the order should be referred to our customer service. You will still be able to resend the payment instructions through Merchant Portal.
Are you a platform provider or partner?
Klarna works with e-commerce platforms, payment providers, and ecommerce experts to make integration effortless and help our merchants to provide the best possible experience for shoppers. If you are a partner, these questions are here to help you with upgrading your services.
You will keep your existing contract. The migration is focused on technical updates to our services and there will be no changes to your agreement with us. If you have any concerns, please contact your partner manager at Klarna.