What does it mean that an order has expired?
When an order expires, it means that we can no longer guarantee that the order can be captured.You can extend the time by logging in to the Orders app in the Merchant Portal and click on the label called Extend, which can be found under the “Expires” header. For purchases paid with card or direct transfer, the order amount will be repaid to the customer if the order expires. If it is too late to extend the expiry date in the normal way, we can in some cases extend the due date after the expiration date. Please contact Merchant Support for further assistance with this.
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