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Customer service
Does Klarna perform a credit check?
Which payment methods are accepted by Klarna?
I received an error message when trying to pay, what can I do?
When will my order be delivered?
There’s something wrong with my order. Do I have to pay?
My order was cancelled, why am I still being charged?
How can I add, change or remove my card?
What is '4 interest-free payments'?
How much am I eligible to spend?
What if I never use the One-time card and want to cancel it?
What happens if my purchase is for a different amount than my One-time card?
What is a One-time card, and how does it work?
I haven’t received my order. Do I have to pay?
How can I change my email address?
Why was my One-time card purchase declined?
Why wasn't my purchase approved with Klarna?
My purchase was denied, why do I still have a transaction on my card?
How can I get approved to pay with Klarna?
Why can't I pay with Klarna anymore?
Can I make multiple purchases with Klarna?
How do I change my billing address?
How do I change the card for a purchase?
My problem has been solved, what should I do?
Why was the investigation of my problem closed, even though my problem has not been solved yet?
What should I do if the store doesn’t respond?
My return hasn’t been registered, what should I do?
What happens when I report a return?
Can I change my return after it’s been reported?
Why did I receive a reminder after returning my order?
What’s the status of the investigation of my return?
How long does it take for my return to be registered?
Why was the investigation of my return closed, even though my return hasn't been registered yet?
How can I make a formal complaint to Klarna?
How long does it take for my problem to be solved?
What’s the status of the investigation into my problem?
What happens after I‘ve reported my problem?
Where can I find my payment plan?
What happens if I can’t pay on time?
When will the authorisation hold be released?
Why do I see two orders in the app when I only placed one?
How can I report a fraud attempt?
I don’t recognize a charge, what should I do?
How do I close my Klarna account?
How can I merge my Klarna accounts?
I can't log in, what can I do?
What is phishing and how can I identify it?
How can I protect myself against identity theft?
How can I request the deletion of my personal data?
Why do I need to verify my details when paying?
Does Klarna charge an annual fee?
Sell with Klarna
When will I be paid for an order?
What is a payment service provider (PSP)?
What is AML and why do I need to complete this form?
When will I receive my payouts?
Why do I need a transfer agreement?
How do I change my bank account details?
What are Klarna's payment options?
Is there a binding period for the agreement?
How do I start selling with Klarna?
How do we reply when the customer asks about their remaining account balance?
How do I change a customer's billing address?
Why can't the customer complete their purchase?
What happens when the customer makes a return?
Can I remove a customer's late fee?
When is the customer refunded?
How can I see the order history?
How do I receive my log in details for the Merchant portal?
How do I add a user in the Merchant Portal?
How do I remove an order that’s been cancelled?
How do I remove an item from the customers’ order?
Where can I find the Klarna API-credentials?
What do I do when I can not deliver all the products to the customer in one go?
What does a captured order mean?
What is an app in the Merchant Portal?
Where can I access the settlement files?
What do the various order statuses mean?
What does it mean that an order has expired?
What languages are Klarnas agreements available in?
Are there any restrictions on what I can sell through Klarna?
How do I start selling to other countries?
In which countries can I use Klarna?
How do I become a customer with Klarna?
How does Klarna charge for its service?
How do I fix the error message "401 Unauthorised" in the checkout?
What needs to be done before I can start integrating with Klarna?
I have logged in to the Merchant Portal to integrate. How does it work?
What is the username and password that needs to be added to my platform?
How does the integration work?
How do I add the Klarna badge to my available payment options?
Why did we receive an email from the customer that wasn’t sent from their private email address?
What do we do when we receive a customer email sent from the Klarna app?
Klarna’s fraud protection promise
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Extra O blog
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