Customer service

Does Klarna perform a credit check?

Why wasn't my purchase approved with Klarna?

Where can I view my balance and statements?

When is my payment due?

How do I pay for my order?

Which payment methods are accepted by Klarna?

Can I pay earlier or later?

Will I be charged a late fee if I can’t pay on time?

I received an error when trying to make a payment. What do I do?

What happens if I get into financial trouble and can’t handle repayments?

What happens if I return my purchase?

When will my order be delivered/shipped?

I have not yet received my order. What should I do?

What should I do if there’s a problem with my order?

How do I cancel an order?

My order was cancelled, why am I still being charged?

How and when will I receive my refund?

How do I change the card on file?

How do I add or delete a card connected to my Klarna account?

How do I update my address?

How do I turn on notifications?

How do I log in?

Where can I view Klarna’s terms and conditions?

What is '4 interest-free payments'?

How do I sign up for 4 interest-free payments?

Is there a late fee for 4 interest-free payments?

Is the Klarna app available in other languages?

How do I download the app?

How can I report a fraud attempt to Klarna?

Does Klarna protect my personal information?

What is Klarna's privacy policy?

My purchase was denied, why do I still have a pending authorisation hold on my card?

How do I make another purchase with Klarna?

How much am I eligible to spend?

Customer service

Does the tracker cover CO2 only?

What is the CO2 calculation displayed in the app and how is it calculated?

What is Give one?

Does Klarna share CO2 user data with any third parties?

Why was my One-time card purchase declined?

What if I never use the One-time card and want to cancel the One-time card?

What happens if my purchase is for a different amount than my One-time card?

What is a One-time card, and how does it work?

Account & settings


Data protection

Declined Purchase

Declined purchase


Delivery & Returns

Fraud & security

Fraud protection

Klarna shopping app

Login & account access

Manage payment & contact details

Manage payments

Manage refunds


One-time card

Payment issues

Payment options


Products & services


Report fraud


Spending limit

Sustainability at Klarna

Terms & conditions

Merchant Support

When will I be paid for an order?

What is a payment service provider (PSP)?

What is AML and why do I need to complete this form?

When will I receive my payouts?

Why do I need a transfer agreement?

How do I change my bank account details?

What are Klarna's payment options?

Is there a binding period for the agreement?

How do I start selling with Klarna?

How do we reply when the customer asks about their remaining account balance?

How do I change a customer's billing address?

Why can't the customer complete their purchase?

What happens when the customer makes a return?

Can I remove a customer's late fee?

When is the customer refunded?

How can I see the order history?

How do I receive my log in details for the Merchant portal?

How do I remove a user?

How do I add a user in the Merchant Portal?

How do I remove an order that’s been cancelled?

Where can I find my orders?

Where can I find my payout?

How do I remove an item from the customers’ order?

Where can I find the Klarna API-credentials?

What do I do when I can not deliver all the products to the customer in one go?

What does a captured order mean?

What is an app in the Merchant Portal?

What is the Branding app?

What is the Users app?

What is the Settlements app?

What is the Orders app?

What is the Settings app?

Where can I access the settlement files?

What do the various order statuses mean?

What does it mean that an order has expired?

Do I have a contact person?

How do I pay Klarnas fees?

What languages are Klarnas agreements available in?

Are there any restrictions on what I can sell through Klarna?

How do I start selling to other countries?

In which countries can I use Klarna?

When do I receive my payouts?

How do I become a customer with Klarna?

How does Klarna charge for its service?

How do I fix the error message "401 Unauthorised" in the checkout?

What needs to be done before I can start integrating with Klarna?

I have logged in to the Merchant Portal to integrate. How does it work?

What is the username and password that needs to be added to my platform?

How does the integration work?

How do I add the Klarna badge to my available payment options?

Merchant Support


Agreement questions

Customer related cases

Merchant Portal

Sell with Klarna

Technical and Integration

Klarna app
Klarna’s Buyer Protection Policy
Klarna’s fraud protection promise
Sell with Klarna
What is Klarna
Feedback and complaints
About us