Hello, how can we help?
Find the answers to your questions about Klarna's products, how to get started and how to sell with Klarna. Contact us if you need any help.
When will I be paid for an order? | What is a payment service provider (PSP)? | What is AML and why do I need to complete this form? | When will I receive my payouts? | Why do I need a transfer agreement?
What are Klarna's payment options? | Is there a binding period for the agreement? | How do I start selling with Klarna?
Customer related cases
How do we reply when the customer asks about their remaining account balance? | How do I change a customer's billing address? | Why can't the customer complete their purchase? | What happens when the customer makes a return? | Can I remove a customer's late fee?
How can I see the order history? | How do I receive my log in details for the Merchant portal? | How do I remove a user? | How do I add a user in the Merchant Portal? | How do I remove an order that’s been cancelled?
Sell with Klarna
Do I have a contact person? | How do I pay Klarnas fees? | What languages are Klarnas agreements available in? | Are there any restrictions on what I can sell through Klarna? | How do I start selling to other countries?
Technical and Integration
How do I fix the error message "401 Unauthorised" in the checkout? | What needs to be done before I can start integrating with Klarna? | I have logged in to the Merchant Portal to integrate. How does it work? | What is the username and password that needs to be added to my platform? | How does the integration work?
Merchant Support opening hours
Monday - Friday
10 am - 6 pm
Saturday - Sunday