How do I cancel my order?

To cancel your order, follow these steps:

  1. Contact the store
    Contact the store directly to cancel your order. Always follow the store’s cancelation policy. As the payment provider, we can’t cancel your order.
  2. Wait for the store’s confirmation
    We will cancel your payment accordingly and refund any paid amount when the store confirms the cancellation.
  3. Check for updates in the Klarna app
    You can check the status of your order anytime under Purchases in the Klarna app.
  4. Receive refund
    Refund processing times vary and can take up to 14 days, depending on your financial institution. If 14 days have passed since the store confirmed your cancellation and you’re still missing your refund, please chat with our Customer Service with your cancellation confirmation available.

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