The integration is not working. What should I do?
If your integration is not working, first check:
Test mode is switched off
Klarna API credentials are entered in the correct place in your plug-in
You have the correct version of Klarna plug-in installed
If you can’t see Klarna’s iframe, it might be due to:
Klarna’s plug-in not being activated
The page with terms and conditions is not linked
Another plug-in is disrupting Klarna’s plug-in
The design of your webshop, meaning your theme, is not compatible with Klarna plug-in
Need more help? Contact Merchant support.
Was this article helpful?