Shop better with the Klarna app.

You can view all your orders, outstanding balance and payments, by logging into the Klarna app. Once logged in, select My Klarna to navigate between your purchases and payments, or Klarna Financing Account to view your payments as well as statement history.

Still unable to view your orders?
Orders made with Klarna are linked to the email address the order was placed with. If there is no existing Klarna account registered for the email used, a new Klarna account will be created for that order. So if you are not seeing a specific purchase, it is important to check that you have logged into your Klarna profile with the email address you have used at the checkout. To see what email address is connected to the order you are looking for, just check the confirmation email you received from the store. If the email address is non-existent, we recommend changing the email address.

Apple Pay
When you place an order by signing up with Apple ID you have the option of sharing or hiding your email address. If you chose to hide your email address when using your Apple ID a random email address will be created to keep your information private. In this case, you won’t be able to see the order in the app as it is linked to the random email address, please chat with our Customer Service to change the email address on the order.

Make sure to download the Klarna app to never miss a payment and be in full control!

The Klarna App is available for download in the Apple and Google app stores.

‘4 interest-free payments’ is an alternative to traditional credit but without any interest, that allows you to split purchases into 4 payments. These payments will be automatically withdrawn from the debit/credit card you have on file with us every 2 weeks until the full order amount has been paid. In our app, you’ll also have the option to pay off a single installment or even the entire balance earlier if preferred. However, at this time it’s not possible to change the scheduled payment date to a later date.

If your order is eligible for ‘4 interest-free payments’, you can select the option in the checkout and enter your debit or credit card information. As soon as the store ships your order, you will receive an email from Klarna outlining your payment schedule and we will charge your card for the first quarter amount. Your purchase and payments will then be visible and manageable in your Klarna App. So make sure to download the Klarna App to stay in full control and never miss a payment!

Good to know: There is no fee to use ‘4 interest-free payments’!

There’s no sign up required! If your order is eligible to pay in 4 interest-free payments, the option will be presented at checkout, and there’s no need to enter extra information. Simply choose 4 interest-free payments as your payment method at checkout and enter your credit or debit card information. This is the card we’ll use for your scheduled automatic payments.

If you want to return your purchase, please follow these steps:

1. Follow the store’s return instructions
   Returns are subject to the store’s return policy, so please check the store’s website for information on their return policy and instructions on how to make a return.
2. Let us know you’ve returned items
   If the due date is approaching and you need extra time to solve the return with the store, just let us know that you are waiting for a return to be registered by pausing your payment plan. Pause your payment plan by logging in and choosing the purchase you returned and then selecting Report a return.
3. Save the tracking information
   If your return is not registered by the store, we can only support you if you can provide us with the package tracking information. If you have returned goods ordered online to the physical store, please keep proof of the return until it has been processed.
4. Check My Klarna for updates
   Once the store has adjusted your Klarna invoice, we will notify you or send you an email with the new payment plan. How your refund will be processed depends on the payment method you have used. If you have any questions regarding the status of your return or refund eligibility, please contact the store directly.

Good to know: Please follow the steps above in the case of a partial return as well.