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What happens if I can’t pay on time?
I received an error message when trying to pay, what can I do?
When will my order be delivered?
I haven’t received my order. Do I have to pay?
There’s something wrong with my order. Do I have to pay?
My order was cancelled, why am I still being charged?
How do I change the card for a purchase?
How can I add, change or remove my card?
How do I change my billing address?
Is there a late fee for 4 interest-free payments?
Does Klarna perform a credit check?
How much am I eligible to spend?
Why wasn't my purchase approved with Klarna?
How can I get approved to pay with Klarna?
Why can't I pay with Klarna anymore?
Can I make multiple purchases with Klarna?
My purchase was denied, why do I still have a transaction on my card?
How can I change my email address?
My problem has been solved, what should I do?
Why was the investigation of my problem closed, even though my problem has not been solved yet?
What should I do if the store doesn’t respond?
What happens when my order has gone to collections and what should I do?
My return hasn’t been registered, what should I do?
What happens when I report a return?
Can I change my return after it’s been reported?
Why did I receive a reminder after returning my order?
What’s the status of the investigation of my return?
How long does it take for my return to be registered?
Why was the investigation of my return closed, even though my return hasn't been registered yet?
How can I make a formal complaint to Klarna?
What happens after I‘ve reported my problem?
How long does it take for my problem to be solved?
What’s the status of the investigation into my problem?
Where can I find my payment plan?
When will the authorization hold be released?
Why do I see two orders in the app when I only placed one?
How can I report a fraud attempt?
I don’t recognize a charge, what should I do?
How do I close my Klarna account?
How can I merge my Klarna accounts?
I can't log in, what can I do?
What is phishing and how can I identify it?
How can I protect myself against identity theft?
How can I request the deletion of my personal data?
Why do I need to verify my details when paying?
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Why do I need two-factor authentication (2FA) enabled?
How do I disable two-factor authentication (2FA)?
What features are available in the Merchant portal?
Why is On-site messaging not showing on my page?
What is On-site messaging (OSM) and how do I activate it?
What is a dispute and how does Klarna help solve it?
What do I do when I can't deliver all the products to the customer in one go?
How do I remove a user in the Merchant portal?
How do I add a user in the Merchant portal?
When do I get paid for an order?
Why is there a payment delay in my payouts?
When will a customer receive the refund?
What is the order's expiration date and how can I extend it?
What do the different order statuses mean?
What does the 'Pending' or 'Rejected' order status mean in the Merchant portal?
What do the different order details mean?
How do I troubleshoot Shopify errors?
How do I integrate my Shopify store with Klarna?
What are the Klarna API credentials and how do I use them?
The integration is not working. What should I do?
What is required to work with Klarna?
Are there any restrictions on what I can sell through Klarna?
In which countries can I use Klarna?
How do I get started with Klarna?