Fraud liability protection
Customer service

When is my payment due?

How do I pay for my order?

Which payment methods are accepted by Klarna?

What happens if I can’t pay on time and will I be charged a late fee?

I received an error when trying to make a payment. What do I do?

When will my order be delivered?

I haven’t received my order. Do I have to pay?

There’s something wrong with my order. Do I have to pay?

How do I cancel my order?

My order was cancelled, why am I still being charged?

How do I change the card on file?

How do I add or delete a card connected to my Klarna account?

How do I update my address?

How do I turn on notifications?

How do I log in?

Where can I view Klarna’s terms and conditions?

What is '4 interest-free payments'?

How do I sign up for 4 interest-free payments?

Is there a late fee for 4 interest-free payments?

Does Klarna perform a credit check?

Is the Klarna app available in other languages?

How do I download the app?

How can I report a fraud attempt to Klarna?

Does Klarna protect my personal information?

What is Klarna's privacy policy?

How much am I eligible to spend?

What is the CO2 calculation displayed in the app and how is it calculated?

Does Klarna share CO2 user data with any third parties?

Does the tracker cover CO2 only?

What is Give one?

Can I pay earlier or later?

Why wasn't my purchase approved with Klarna?

How can I get approved to pay with Klarna?

Why can't I pay with Klarna anymore?

Can I make multiple purchases with Klarna?

My purchase was denied, why do I still have a transaction on my card?

How can I change my email address?

Where can I find my orders, balance and payments?

What happens after I‘ve reported my problem?

What’s the status of the investigation into my problem?

How long does it take for my problem to be solved?

My problem has been solved, what should I do?

Why was the investigation of my problem closed, even though my problem has not been solved yet?

What should I do if the store doesn’t respond?

What happens when my order has gone to collections and what should I do?

My return hasn’t been registered, what should I do?

What happens when I report a return?

Can I change my return after it’s been reported?

How do I return my order?

How long do refunds take?

Why did I receive a reminder after returning my order?

What’s the status of the investigation of my return?

How long does it take for my return to be registered?

Why was the investigation of my return closed, even though my return hasn't been registered yet?

How can I make a formal complaint to Klarna?

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Klarna shopping app

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