About us
Klarna app
Customer service

Where can I view my balance and statements?

When is my payment due?

How do I pay for my order?

Which payment methods are accepted by Klarna?

Can I pay earlier or later?

What happens if I can’t pay on time and will I be charged a late fee?

I received an error when trying to make a payment. What do I do?

What happens if I return my purchase?

When will my order be delivered/shipped?

I have not yet received my order. What should I do?

What should I do if there’s a problem with my order?

How do I cancel an order?

My order was cancelled, why am I still being charged?

How and when will I receive my refund?

How do I change the card on file?

How do I add or delete a card connected to my Klarna account?

How do I update my address?

How do I turn on notifications?

How do I log in?

Where can I view Klarna’s terms and conditions?

What is '4 interest-free payments'?

How do I sign up for 4 interest-free payments?

Is there a late fee for 4 interest-free payments?

Does Klarna perform a credit check?

Is the Klarna app available in other languages?

How do I download the app?

How can I report a fraud attempt to Klarna?

Does Klarna protect my personal information?

What is Klarna's privacy policy?

My purchase was denied, why do I still have a pending authorization hold on my card?

How do I make another purchase with Klarna?

Why wasn't my purchase approved with Klarna?

How much am I eligible to spend?

What is the CO2 calculation displayed in the app and how is it calculated?

Does Klarna share CO2 user data with any third parties?

Does the tracker cover CO2 only?

What is Give one?

Account & settings


Data protection

Declined purchase

Declined Purchase


Delivery & returns

Fraud & security

Fraud protection

Klarna shopping app

Login & account access

Manage payment & contact details

Manage payments

Manage refunds


Payment issues

Payment options


Products & services


Report fraud


Spending limit

Sustainability at Klarna

Terms & conditions

Fraud liability protection
My Privacy Request
Merchant Support