What is klarna

  • Customer login

    Continue in browser

    Log in to get an overview of your purchases, upcoming payments and settle them easily with one click.

  • Business login

    Log in to manage your orders, payout reports, store statistics, and general settings.

What do the different order details mean?

Curious about order details? Read on for explanations.

Klarna reference
A customer-friendly reference that’s shorter than the Klarna order ID. It’s most often used when Klarna communicates with customers and shoppers regarding their payment status.

Merchant reference
It’s the order number that you, the retailer, should assign to the order. This is how your customers and shoppers can reference the purchase they made. If supplied, it is labeled as the ´Order number´ within post purchase communications, as well as in the Klarna app.

Shipping address
The shipping address is the Klarna-approved address where you should ship the order.

Billing address
The billing address is used by Klarna to send payment instructions to customers and shoppers.

Klarna order ID
The unique Klarna system generates order IDs used for communication between our systems and yours.

Order lines
Order lines are the goods describing what your customers and shoppers ordered. They visualize the purchase for your shoppers in an email communication and in the Klarna app.

Activity log
The activity log shows all the updates to an order (like captures or refunds) made by you or our Merchant support team. It is sorted by the most recent activity so that you can easily trace what has happened to the order.

Initial payment method
The initial payment method is the payment method that your customers and shoppers chose at the point of purchase. This can be changed if your customers contact our Customer support, or if they change it themselves through the Klarna app. Any payment method changes will not be updated on the order page.

Copyright © 2005-2024 Klarna Bank AB (publ). Headquarters: Stockholm, Sweden. All rights reserved. Klarna Bank AB (publ). Sveavägen 46, 111 34 Stockholm. Organization number: 556737-0431