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  • Customer login

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    Log in to get an overview of your purchases, upcoming payments and settle them easily with one click.

  • Business login

    Log in to manage your orders, payout reports, store statistics, and general settings.

What’s the status of the investigation into my problem?

You can always check the status and outcome of the investigation in the Klarna app.

  1. to the app

  2. Select the purchase you want to check

  3. Find the details regarding the investigation in the information box

Good to know: Be sure to check your emails because after 21 days we will contact you for additional information.

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Copyright © 2005-2024 Klarna Bank AB (publ). Headquarters: Stockholm, Sweden. All rights reserved. Klarna Bank AB (publ). Sveavägen 46, 111 34 Stockholm. Organization number: 556737-0431