How long does it take for my return to be registered?
The store is responsible for registering your return. That’s why we recommend you reach out to them directly for updates on your return. If you have any questions about your return, check the store’s website for information on their return policy.
If your return hasn’t been registered and your due date is approaching, let us know you’ve returned items to pause your payment plan:
Tap Report return and follow the instruction to pause your payments
Once your return has been registered by the store, your payment plan will be adjusted accordingly and we’ll notify you and send you an email with an updated payment plan.
Waiting longer than expected for your return to be registered?
If your return isn’t registered correctly by the store after 21 days, let us know. We can always support you if you’ve provided the required return information.
Submit the return information in the app.
Follow the prompts to enter the tracking details and the date you made the return.
Turn on app notifications so you don’t miss updates about your reported problem.
Keep copies of your correspondence or proof of your attempts to contact the store.
It can take 30 to 50 days for Klarna to reach a review decision.