As soon as you've reported your return, your invoice is paused. This allows time for the return to be registered by the store and your invoice to be updated accordingly. You will receive an email with updated payment information or you can always log in to the app for up-to-date payment details. Submit the returns information in the app.
If after 21 days your return is not registered correctly by the store, let us know. We can always support you if you've provided the required returns information.
Be sure to follow the prompts to enter the tracking details and the date you made the return.
Enable app notifications to ensure you do not miss updates about your reported return.
Keep copies of your correspondence or proof of your attempts to contact the store.
What happens next?
After reviewing the information provided, we'll notify you of our review decision.
If the review is closed in your favor, we'll update your payment plan accordingly. In case you have paid too much, we will refund any overpayments.
If we close the review in the store's favor, your original payments will still apply, but the payment schedule will be updated accordingly. This means that any outstanding payments will be due.
Good to know: The status of our review can be found on the details page of your purchase. If you resolved the issue directly with the store after reporting your problem, update us in the app.