Refund form

In order to process your refund please complete the information below:

Personal Information
All fields marked with an * are required.

You’ll find your Klarna order reference number in your email confirming your purchase with Klarna or in the Additional info section of your order in the Klarna app labelled ‘order reference’.
If you are seeking a refund for an overpayment of your Klarna financing account, please enter your financing account number instead of the Klarna order number. You’ll find your account number at the top right-hand corner of your monthly Account summary.

Order reference *

Email *

Date of birth *

First and last name *

Zipcode *

Detailed account information can be found on your bank statement, or on your bank's app/online portal. Alternatively contact your bank to obtain your Account Number.
Please ensure the account details are correct before submitting the form. If you are unsure about your account details, check with your bank before submitting.
Do not enter any card details in the form.
Refunds can take up to 14 days.

Bank Details

Account holder *

Account number *

Bank name *

Routing number *

Please note that the routing number is a 9-digit number used to identify a specific bank and branch. The 9-digit number is formed by placing the institution number (3 digits) after the leading zero and then the transit number (5 digits), for example, 0XXXYYYYY, where XXX is the institution number and YYYYY is the transit number.

File Attachment

If the amount exceeds $3000 a bank statement or receipt of the payment is required. The statement / receipt must include the following information:

Payment date
Account numbers of both the account from which the payment was sent and the account into which the payment was made
Payment amount
Payment reference number

Upload files here

Accepted file formats: .jpg, .jpeg, .png, .pdf, .heic, .eml

By submitting information, I agree to Klarna's handling of personal data. *