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Customer Service

• I haven’t received my order. Do I have to pay?

• How can I pay?

• What happens if I can’t pay on time?

• How do I cancel my order?

• There’s something wrong with my order. Do I have to pay?

• Does Klarna perform a credit check on me, and will this affect my credit score?

• I used the wrong payment information, what can I do?

• How do I log in?

• Customer Service

• How do I cancel an order?

• Can I change my return after it’s been reported?

• My return hasn’t been registered, what should I do?

• What happens when I report a return?

• How do I return my order?

• What happens after I‘ve reported my problem?

• What’s the status of the investigation into my problem?

• How long does it take for my problem to be solved?

• My problem has been solved, what should I do?

• Why was the investigation of my problem closed, even though my problem has not been solved yet?

• What should I do if the store doesn’t respond?

• When will my order be delivered?

• How long do refunds take?

• Why did I receive a reminder after returning my order?

• What’s the status of the investigation of my return?

• How long does it take for my return to be registered?

• Why was the investigation of my return closed, even though my return hasn't been registered yet?

• My order was canceled. Why did I receive an invoice?

• How can I make a formal complaint to Klarna?

• Where can I find my invoice?

• Has my payment been received?

• When is my payment due?

• Why do I see two orders in the app when I only placed one?

• What is phishing and how can I identify it?

• How can I change my email address?

• How do I close my Klarna account?

• How can I merge my Klarna accounts?

• I can't log in, what can I do?

• How can I protect myself against identity theft?

• Is shopping with Klarna safe?

• How can I request the deletion of my personal data?

• Why do I need to verify my details when paying?

• How can I report a fraud attempt?

• I don’t recognize a charge, what should I do?

• Why was I charged a late fee?

• Why is my debt in collection?

• Where can I use Klarna?

• Who can use Klarna?

• Does Klarna charge an annual fee?

• How can I avoid late fees?

• How much am I eligible to spend?

• How do I change my name?

• How do I change my billing address?

• Why was my purchase not approved with Klarna?

• How can I get approved to pay with Klarna?

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Shop with Buyer Protection on every purchase

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