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  1. Klarna
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Payments

Statements

  • Where can I get information about my payout?
  • How does Klarna handle Sales tax on orders?
  • How are fees calculated?
  • Why is there a payout report in the Merchant portal but no payouts made?

Payout schedule

  • When do I get paid for an order?
  • What is my payout schedule?
  • Why is there a payment delay in my payouts?
  • Why are my payouts suspended?

Customer payments

  • How do I change the customer's billing and shipping address?
  • What is the customer's late fee and can I remove it?
  • How do I resend an invoice to a customer?
  • Why is a customer denied by Klarna?
  • When should I postpone an order's invoice due date?
  • My customers' details are correct, but they still can't pay with Klarna. What's next?
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