How do I cancel an order in the Merchant portal?
To cancel an order, go to More actions > Cancel on the order page. Captured orders can’t be canceled and should be refunded instead.
Was this article helpful?
Find solutions
Private login
Continue in browserLog in to get an overview of your purchases, upcoming payments and settle them easily with one click.
Business login
Log in to manage your orders, payout reports, store statistics, and general settings.
To cancel an order, go to More actions > Cancel on the order page. Captured orders can’t be canceled and should be refunded instead.
Was this article helpful?
Choose your language and region
Klarna is available around the world with a variable offering, choose one that suits you best.
Copyright © 2005-2023 Klarna Bank AB (publ). Klarna Bank AB (publ), is authorised by the Swedish Financial Supervisory Authority in Sweden and is regulated by the Central Bank of Ireland for conduct of business rules. Please shop responsibly, 18+, ROI residents only, T&Cs apply. Credit subject to status.