What’s the status of the investigation into my problem?

You can always check the status and outcome of the investigation in the Klarna app.

  • Go to My Klarna
  • Select the purchase you want to check
  • Find the details regarding the investigation in the information box

Good to know: Be sure to check your emails as we might reach out to you to request additional information.

Was this article helpful?

Yes, it was helpful
No, I still need help

Still need help? Contact us.

We are available by chat and phone Monday to Friday: 8 am – 4 pm.

Phone

01 264 7920