Delivery & returns

Deliveries

When will my order be delivered?
I haven’t received my order. Do I have to pay?
There’s something wrong with my order. Do I have to pay?

Returns

How do I return my order?
How long does it take for my return to be registered?
What happens when I report a return?
Why did I receive a reminder after returning my order?
Can I change my return after it’s been reported?
My return hasn’t been registered. What should I do?
What’s the status of the investigation of my return?
Why was the investigation of my return closed, even though my return hasn’t been registered yet?

Cancellations

How do I cancel my order?
My order was cancelled. Why am I still being charged?

Problem resolution

What happens after I've reported my problem?
What should I do if the store doesn’t respond?
How long does it take for my problem to be solved?
What’s the status of the investigation into my problem?
My problem has been solved, what should I do?
Why was the investigation of my problem closed, even though my problem has not been solved yet?

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