Know Your Customer (KYC) Information
Europe & APAC Customers
We try our best to keep things simple. But we also act responsibly and follow national and international laws and regulations. The law requires us to keep the information we hold about you up-to-date, which means we may reach out from time to time to verify your details.
We have sent the questions we need you to answer in an e-mail. All you have to do is enter your answer under each question and send the email back. Please make sure you don’t change the subject line and that you reply to the same email address. This will help make sure your mail goes to the right place and that we can match the right answers to the correct person.
If you have any questions that aren’t answered here, please contact our Customer Service. We cannot respond to questions by email.
Because we are asking you for confidential and potentially sensitive information, your privacy comes first. Replying to the e-mail means your responses cannot be seen by unauthorized people, and that we can link them correctly to your customer profile.
No unauthorized person or third party is able to access this data. Read more about data protection here.
Unfortunately, we cannot continue to offer you our services until you provide the information requested. We are asking you the questions in your e-mail in order to meet legal obligations. Once you have submitted your responses you should be up and running again within two working days.
We are required to have current information about all our customers, but we are not asking everyone for this information at the same time.
If you’re sure you were sent the email (for example if you cannot currently pay with Klarna’s services), check your spam folder. If it isn’t there, contact Customer Service. But the most likely reason you haven’t had an email is that you are not part of the current send out. You will receive the questions eventually.
Of course. Just contact Customer Service and they will help you further.
It takes about two banking days for us to process the information you send us. We’ll then send you an email confirming that you can use Klarna services again, and everything will be back to normal.
In some rare circumstances we may ask you to verify details or provide additional information. If so, we will contact you about what we need and what will happen next.
If we do not receive the information we have requested, we may no longer be able to offer you our services and you may not have access to Klarna’s products until we have received your reply.
We are required by law to ensure customer information is kept up-to-date. That means we have to ask these questions from time to time. We hope you understand.
US Customers
W e try our best to keep things simple. But, we also act responsibly and follow national and international laws and regulations. As a US financial institution, Klarna Inc. has an obligation to conduct ongoing customer due diligence and understand who our customers are. This is a process known as Know Your Customer (or KYC). In the US, this means that Klarna periodically requests additional information from our customers related to their account usage and contact information in order to maintain and update our records– ensuring that they are accurate and up-to-date.
We have sent the questions we need you to answer in an e-mail. All you have to do is enter your answer under each question and send the e-mail back. Please make sure you don’t change the subject line and that you reply to the same e-mail address. This will help make sure your e-mail goes to the right place and that we can match the right answers to the correct person.
If you have any questions that aren’t answered here, please contact Klarna customer service. We cannot respond to questions by e-mail.
Because we are asking you for confidential and potentially sensitive information, your privacy comes first. Replying to the e-mail means your responses cannot be seen by unauthorized people, and that we can link your answers correctly to your customer profile.
You can read more about data protection here.
We are required to have current information about all our customers. Klarna updates this information on a periodic basis and at different points in the customer life cycle; as such, we don’t ask every customer the same information at the same time.
If you’re sure you were sent the e-mail (for example if you cannot currently pay with Klarna’s services), check your spam folder. If it isn’t there, contact Customer Service. However, the most likely reason you haven’t had an e-mail is that you are not part of the current send out. You will receive the questions eventually.
Of course. Just get in contact with Customer Service and they will help you further.
It takes about two banking days for us to process the information you send us. We’ll then send you an e-mail confirming that you can use Klarna again, and everything will be back to normal.
In some rare circumstances, we may ask you to verify details or provide additional information. If so, we will contact you about what we need and what will happen next.
If we do not receive the information we have requested, we may no longer be able to offer you our services and you may not have access to Klarna’s products until we have received your reply.
Under our KYC obligations, we need to collect and maintain up-to-date information about our customers. That means we have to ask these questions from time to time. We hope you understand.