Support.
What do you need help with?
Categories
Payments
Make & manage payments | Payment issues
Make & manage payments
Payment issues
- Where in the app can I find my Amazon Gift Card code?
- Why didn’t my Amazon Gift Card work?
- Why was the first installment of my payment plan higher?
- When will the authorization hold be released?
- If the store only confirms part of my order will my payment plan be adjusted?
- Where can I find my payment plan?
- I received an error message when trying to pay, what can I do?
- Why do I see two orders in the app when I only placed one?
- Why is my debt in collection?
- Why was I charged a late fee?
Refunds
Manage refunds
Manage refunds
- What if my order is for a different amount than my Amazon Gift Card?
- What happens if I don't use my Amazon Gift Card?
- How long do refunds take?
- What happens if my purchase is for a different amount than my One-time card?
- What if I never use the One-time card and want to cancel it?
- When will I receive my Klarna Card refund?
Delivery & returns
Returns | Deliveries | Cancellations | Problem resolution
Returns
- How do I return my Amazon Gift Card order?
- How do I return my order?
- What happens when I report a return?
- How long does it take for my return to be registered?
- My return hasn’t been registered, what should I do?
- What’s the status of the investigation of my return?
- Can I change my return after it's been reported?
- Why was the investigation of my return closed, even though my return hasn't been registered yet?
- Why did I receive a reminder after returning my order?
Deliveries
Problem resolution
- What happens after I‘ve reported my problem?
- What’s the status of the investigation into my problem?
- How long does it take for my problem to be solved?
- My problem has been solved, what should I do?
- Why was the investigation of my problem closed, even though my problem has not been solved yet?
- What should I do if the store doesn’t respond?
Declined purchase
Declined Purchase
Declined Purchase
Account & settings
Manage account | Login
Products & services
How to use Klarna | Payment options | One-time card | Klarna Card
How to use Klarna
- Does Klarna affect my credit score?
- Does Klarna perform a credit check?
- Where can I use Klarna?
- How do I inform Klarna about a personal issue on an account (such as bankruptcy, a trusteeship or a deceased person)?
- Who can use Klarna?
- Can I pay in-store using Klarna?
- Does Klarna charge an annual fee?
- How can I make a formal complaint to Klarna?
- How can I avoid late fees?
- How much am I eligible to spend?
Payment options
One-time card
Fraud & security
Report fraud | Prevent fraud | Data protection