Support.

What do you need help with?

Common questions

Payments

Make & manage payments | Payment issues

Make & manage payments

Payment issues

Why was the first installment of my payment plan higher?
When will the authorization hold be released?
If the store only confirms part of my order will my payment plan be adjusted?
Where can I find my payment plan?
I received an error message when trying to pay, what can I do?
Why do I see two orders in the app when I only placed one?
Why is my debt in collection?
Why was I charged a late fee?
Where in the app can I find my Amazon Gift Card code?
Why didn’t my Amazon Gift Card work?

Refunds

Manage refunds

Delivery & returns

Returns | Deliveries | Cancellations | Problem resolution

Returns

How do I return an order purchased with my Amazon Gift Card?
How do I return my order?
What happens when I report a return?
How long does it take for my return to be registered?
My return hasn’t been registered, what should I do?
What’s the status of the investigation of my return?
Can I change my return after it's been reported?
Why was the investigation of my return closed, even though my return hasn't been registered yet?
Why did I receive a reminder after returning my order?

Deliveries

Cancellations

Problem resolution

Declined purchase

Declined Purchase

Account & settings

Manage account | Login

Products & services

How to use Klarna | Payment options | One-time card | Klarna Card

How to use Klarna

Payment options

One-time card

Klarna Card

Fraud & security

Report fraud | Prevent fraud | Data protection

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