Support.

What do you need help with?

Current topics.

Many stores are currently experiencing shipping delays due to increased demand. Please use the tracking number provided by the store for the latest progress on your order’s estimated delivery.

Was this article helpful?

Link to answer

https://www.klarna.com/us/customer-service/what-happens-to-my-purchase-since-it-has-not-been-delivered-because-of-the-covid-19-pandemic/

In order to take necessary precautions for the evolving COVID-19 pandemic, some merchants are cancelling certain services that you may have purchased. Please reach out directly to the merchant to inquire about the status of your event or in the case of travel to inquire about the status of the booking. More information on how to file a claim for physical goods not received can be found in Klarna’s fraud liability protection here.

Was this article helpful?

Link to answer

https://www.klarna.com/us/customer-service/ive-received-a-request-for-payment-for-a-purchase-that-has-been-cancelled-due-to-the-covid-19-pandemic-what-do-i-do/

Solve your problems with the Klarna app.

Simply download the Klarna app to:

Resolve problems, handle returns
Manage your payments
View all your purchases

We are always here to help.

In-app shopping

View all

4 interest-free installments

View all

Pay later in 30 days

View all

Account Management

View all

Payments

View all

Delivery, Returns, and Cancellations

View all

Disputes and Refunds

View all

Klarna App (General)

View all

Security

View all

About Klarna

View all

Declined Purchase

View all

Email Connect

View all

Installments

Pay in 30 days

Financing

Checkout

Instore

Instant shopping

In-app

Support.

What do you need help with?

Current topics.

Is Klarna still available during the COVID-19 pandemic?

Link to answer

What happens if I can’t pay on time?

Link to answer

What happens to my purchase since it has not been delivered because of the COVID-19 pandemic?

Link to answer

I’ve received a request for payment for a purchase that has been cancelled due to the COVID-19 pandemic. What do I do?

Link to answer

I need to make a return but I’m unable to go to the post office. What do I do?

Link to answer

I’ve made a purchase but I’m no longer able to receive my delivery and want to cancel the order. What do I do?

Link to answer

Solve your problems with the Klarna app.

Simply download the Klarna app to:

We are always here to help.

Still need help? Contact us.

We have temporarily reduced our chat opening hours to 9 am - 6 pm EST. We are working hard to resume to 24/7 availability.

Klarna

Customer

Business