• Private login

    Continue in browser

    Log in to get an overview of your purchases, upcoming payments and settle them easily with one click.

  • Business login

    Log in to manage your orders, payout reports, store statistics, and general settings.

28 Mar 2022

Klarna publishes its Annual Reports and ESG Report for January – December 2021.

Stockholm, 28 March 2022Klarna, a leading global retail bank, payments, and shopping service that helps consumers save time and money, be informed and in control, today announced the publication of its Annual Reports and ESG Report for 1 January to 31 December 2021. 

The full year financial results were made public with the Klarna Q1-Q4 financial statement release, published on February 28th 2022. The annual reports of Klarna Bank AB (publ) and Klarna Holding AB (publ) are available in English and Swedish at www.klarna.com. Klarna’s ESG report is available here.

Gross merchandise volumes reached record levels of USD 80 billion driven by growth in all global markets. 147 million consumers now choose Klarna to bank, shop, and pay with 46 million consumers added through 2021 acquisitions, extending Klarna’s global reach to 45 countries. Net operating income increased 38% to USD 1.6 billion. 

The US continues to be Klarna’s fastest-growing key market by volume and now Klarna’s second-largest by revenue, much of it fuelled by the app’s success and strong retail partnerships. Klarna partners with 30 of the Top 100 US retail brands and new partners in 2021 include Net-A-Porter, PetCo, Lululemon, Bed, Bath and Beyond, Bloomingdales, Macy’s, Converse, Ralph Lauren, Fitbit, Pandora, Nike, Dickies and Wix.com as well as over 50 global luxury and premium retailers. US merchandise volumes have more than tripled year on year (YoY), fuelled by 71% growth in Klarna US consumers to 25m in January 2022.

Sebastian Siemiatkowski, CEO and Co-Founder of Klarna said: “We are now serving more than 100m active customers across the world, and our free short-term credit products have become an expression: BNPL. I am pleased to say that 99% of our lending globally is repaid. But we have also continued to grow our Pay Now immediate settlement option that today represents c40% of our total transaction volume. With some truly exciting companies like Stocard and Hero joining Klarna, our active consumer number will grow to over 147m. We have also massively accelerated our global expansion with the addition of 10 new markets since the start of 2020.


Contact details:

Aoife Houlihan, VP of Communications

Phone: +46 (0) 72855 8047

Email: press@klarna.com

This disclosure contains information that Swedbank is obliged to make public pursuant to the Swedish Securities Markets Act (2007:528). The information was submitted for publication, through the agency of the contact person, on 28 March 2022 at 8am CET. 

About Klarna

Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 147 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by saving them time and money while helping them be informed and in control of their personal finances. Over 400,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. With over 5,000 employees, Klarna is active in 45 markets and is one of the most highly-valued private fintechs globally, with a valuation of $45.6 billion. For more information, visit Klarna.com

Klarna has been backed by Sequoia Capital since 2010 and more recently, SoftBank, Dragoneer, Bestseller Group, Permira, Visa, Atomico, Ant Group and Silver Lake, HMI Capital, TCV, Commonwealth Bank of Australia, Chrysalis Investments Limited, funds and accounts managed by BlackRock, amongst others.