Administration

Your payment is triggered by an order’s capture. Once the order is captured, Klarna will wait for any payment delay to elapse, then issue the payment via ACH direct deposit. Note: Klarna sends settlements daily on business days. When anticipating your next payment from Klarna, don’t forget to account for two business days’ processing time. In short: Capture date + payment delay + processing time.

If you update your store’s bank account details you will be asked if your Klarna payouts are paid via a third party payment service provider, such as Adyen, Stripe, Cybersourrce and Worldpay. If so, select ‘yes’ but if payments are made from Klarna directly to your account select the box ‘no’.

An administrator is a user with full access to the Merchant Portal. An Administrator can request bank account detail changes and other users’ accesses.

As a financial institution Klarna Australia Pty Ltd is required to adhere to KYC/AML regulations. Therefore, not only do we collect information about the company we also collect information about a beneficial owner or officer of the company.

Payouts are made every business day. The standard payment delay, which is the time from when you ship the goods to the day you get paid, is 3 business days.

A transfer agreement is required if there is a change of company ownership.

Complete this form and email the request to change account details to merchant@klarna.com.au, together with a copy of a valid ID, from the registered administrator.