Hello, how can we help?
Find the answers to your questions about Klarna's products, how to get started and how to sell with Klarna. Contact us if you need any help.
How do I change my bank account details? | Why do I need a transfer agreement? | When will I receive my payouts? | What is AML and why do I need to complete this form? | What is an Administrator?
What does it mean that an order has expired? | What is the Merchant Portal? | How do I login to the Merchant Portal? | How do I add users in the Merchant Portal? | What can my team do in the Merchant Portal?
How do I start selling with Klarna? | Is there a binding period for the agreement? | What are Klarna's payment options?
Customer related cases
Why can't the customer complete their purchase? | What happens when the customer makes a return? | Can I remove a customer's late fee? | When is the customer refunded? | How do we reply when the customer asks about their remaining account balance?
Sell with Klarna
Do I have a contact person? | How do I pay Klarnas fees? | What languages are Klarnas agreements available in? | Are there any restrictions on what I can sell through Klarna? | How do I start selling to other countries?
Technical and Integration
How do I fix the error message "401 Unauthorised" in the checkout? | What needs to be done before I can start integrating with Klarna? | I have logged in to the Merchant Portal to integrate. How does it work? | What is the username and password that needs to be added to my platform? | How does the integration work?
Merchant Support opening hours
Monday - Friday
9:00 AM - 5:00 PM (AEST)
Saturday - Sunday